Customer Service Executive - Cardiff
Customer Service Executive - Cardiff
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Job Description
This is an exciting opportunity for a motivated individual to join our fast paced and diverse team. If you love interacting with people learning and sharing your knowledge with others then this role will be for you. The company specialise in the supply and maintenance of quality branded safety equipment sourced from the best manufacturers across the globe. Catering to countless nationwide sectors (including construction chemical and emergency services).
Responsibilities & Duties:
Handling incoming calls and queries from customers emphasizing quality of the call and courtesy to the customer.
Liaise with customers regarding delays due to manufacture/stock.
Dealing with customer complaints professionally looking into any issues and aiming to resolve these.
Proactively addressing any queries before they become an issue.
Advising customers of equipment due for service (via email telephone & letter).
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintain data relative to partners accounts and activities and document customer interactions.
Requirements:
A high standard of spoken and written English.
IT literate with accurate keyboard skills.
An excellent eye for detail with good written communication skills spelling grammar & punctuation.
Great listening skills.
Positive and helpful attitude.
Enthusiastic & positive team members
Desire to succeed and progress within our organisation.
Experience in a customer service environment is essential.
Benefits:
25 days holiday in addition to bank holidays.
Great career progression.
Ongoing staff training.
Office Hours:
Monday to Thursday 8am 5pm 1 hour lunch) Friday 8am 4.30pm 30minute lunch).
Employment Type
Full-Time
