Senior Service Designer
Senior Service Designer
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Job Description
DNV Digital Solutions is looking for a passionate and strategic Senior Service Designer to join our User Experience enablement team. As an operation we are responsible for developing worldclass software for managing risk and asset management in a broad range of industries.
Your mission will be to help us improve the endtoend customer journey from first interaction to renewal by designing seamless journeys that align with customer needs and business goals.
As a Service Designer you will work across silos and collaborate with crossfunctional teams including UX Product Marketing Sales and Customer Success to uncover insights identify pain points and shape better experiences across channels and touchpoints.
Key Responsibilities:
- Facilitate journey mapping service blueprinting and workshops with internal stakeholders.
- Understanding customer and user needs through qualitative and quantitative research.
- Visualize and communicate current and futurestate journeys.
- Translate insights into actionable opportunities and concepts.
- Identify and drive improvements to our journey (E.g. onboarding support and renewal experiences.
- Advocate for a holistic and customercentric mindset across the organization.
Responsibilities
- Flexible work arrangements for better worklife balance
- Generous Paid Leaves (Annual Sick Compassionate Local Public Marriage Maternity Paternity Medical leave)
- Medical benefits (Insurance and Annual Health Checkup)
- Pension and Insurance Policies (Group Term Life Insurance Group Personal Accident Insurance Travel Insurance)
- Training and Development Assistance (Training Sponsorship OnTheJob Training Training Programme)
- Additional Benefits (Long Service Awards Mobile Phone Reimbursement)
- Company bonus/Profit share.
*Benefits may vary based on position tenure/contract/grade level*
Qualifications
- 10 years of experience in service design.
- Strong skills in journey mapping service blueprinting and facilitation.
- Experience conducting user/customer research and synthesizing insights.
- Proven ability to work collaboratively across teams and navigate complexity.
- A portfolio that demonstrates your process and impact in improving services or customer journeys.
- Excellent communication and storytelling skills.
- Experience working in B2B software or complex technical environments.
Required Experience:
Senior IC
Employment Type
Full Time
