Director of Clinical Operations
Director of Clinical Operations
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Description
Pacific University achieves excellence and distinction by investing in exceptional people to think care create and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse sustainable and dedicated to discovery and excellence in teaching scholarship and practice.
At Pacific University we thrive in an extraordinary environment surrounded by the beauty of the great Pacific Northwest with campus locations inForest GroveHillsboro and Eugene. We humbly acknowledge and thank the original caretakers of the lands on which we live work teach and acquire and share knowledge.
GENERAL DESCRIPTION OF POSITION
The Director of Clinical Operations serves as the principal business administrative manager for the clinical programs in the College of Optometry; provides oversight and coordination of the practice management and business policies of clinical operations; serves as the principle liaison for the Directors of Clinics; works in cooperation with the Associate Dean of Clinical Programs Directors of Clinics Chiefs of Service Director of Ophthalmic Services and faculty staff and students providing oversight and management for the business functions of the clinics within the College of Optometry. Liaisons with the PUHS Chief Clinical Operations Officer (CCOO)
ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:
Administrative:
- Oversees clinical services and works with the Director of Ophthalmic services to incorporate best clinical business practices and policies across clinical and optical operations.
- Actively collaborates with other University Offices to enhance effective efficient and compassionate delivery of patient care in a clinical educational setting.
- Assists in implementing strategies for fiscal enhancement and advancement of the Colleges clinical programs.
- Provides faculty and staff training in the area of clinical operations and tracks clinicalcompliance training for faculty and staff.
- Serves as the direct supervisor for all Office Managers.
- Manages faculty and attending privileging.
- Works with central operations on implementing EHR upgrades by providing faculty and staff training in a timely manner on new protocols.
- Works with the Office of Academic Programs to coordinate initial clinical faculty staffing schedules and student internal clinical schedules. Works with Academic & Clinical Support Coordinator Office Managers Clinic Directors and Attendings to coordinate schedule changes and fill in coverages.
- Manages staff production and clinical performance records.
- Works with University experts to implement and monitor the quality assurance program of the College clinics.
- Works with University experts to implement and monitor the health and safety programs of the College clinics including infection control and sterilization protocols.
- Develops implements and monitors the patient satisfaction program of the College clinics.
- Develops implements and monitors the business analysis and assessment program of the College Clinics.
- Oversees compliance with current billing and coding protocols through periodic chart audit review within the EHR.
- Assists in the development of new clinical services equipment and personnel needs assessments.
- Assists in the development of the annual budget for clinical services.
- Assists in ensuring fiscal responsibility and viability for clinic operations.
- Manages key marketing statistics and business performance trend analysis records.
- Oversees HIPAA training for all EHR users in the College and tracks training compliance.
- Coordinates and approves student workers and interpreters for the clinics.
- Resolves healthcare quality issues and contributes to clinic operational effectiveness by identifying challenges and develops short and longterm countermeasures and goals in collaboration with the ADCP.
- Fosters and supports a safe working environment leading by example in personal work practice and takes initiative to correct reported/observe unsafe conditions or behaviors.
Personnel:
- Functions as an integral member of the support staffing team.
- Serves as onsite managed care liaison officer in the College of Optometrys clinical program.
- Oversees the recruitment hiring onboarding and training of front office managers and staff serving in the optometry clinics as well as their ongoing professional development.
- Provides leadership direction mentoring and coaching to direct reports as well as the assignment of work tasks and general performance management.
- Conducts performance reviews for all direct reports and develops action plans for continued development and performance improvement.
- Administers progressive discipline including corrective action when necessary to ensure high levels of job performance and compliance with organizational policy.
- Manages payroll activities for direct reports to include timekeeping approval for time off requests and other administrative functions.
Communication Facilitation:
- Participates in team meetings with clinical staff the director of ophthalmic services clinic directors service chiefs and the PUHS chief clinical operations officer (CCOO) and assists the ADCP in meeting preparation.
- Works to facilitate intercommunications and intracommunications for all constituent groups regarding clinical business policies.
- Serves as liaison between the College of Optometry community members managed care agencies and University business office.
- Works as a staff team builder regarding clinical programs business and operational policies for staff students and faculty in the College of Optometry.
- Works with all University stakeholders and partners to ensure compliance in policy and healthcare delivery.
- Participates as a member of and/or supports the University Healthcare Clinic Operations Compliance Committee University Information Systems project meetings Clinic Leadership Meetings.
Research Data Gathering & Management:
- Directs coordinates and manages the process for compiling data for annual focused and general reporting relative to College and University accreditation such as patient encounter numbers CPT analysis ICD analysis utilization trends and status of business initiatives and/or policy for the College of Optometry.
- Oversees compliance with respect to ongoing Meaningful Use/MIPS and other electronic healthcare records governmental mandates.
- Assists in compiling ACOE accreditation reports for accreditation compliance.
SECONDARY FUNCTIONS:
- Must serve as an ambassador to all constituencies.
- Demonstrated ability to support and maintain diversity among students faculty and staff and works to establish and maintain a diverse and inclusive work environment.
- Expected to maintain a teamwork dynamic and to stay supportive of the needs of faculty students and all publics served.
- Will occasionally be expected to cover clinical staff vacancies when the system is shortstaffed.
- Performs other related duties as required.
JOB SCOPE:
The Director of Clinical Operations works in close collaboration with the Associate Dean ofClinical Programs (ADCP) the ad hoc Clinics Committee the Director of Ophthalmic Services and the PUHS CCOO in the development and implementation of project goals refinement of operational policies and protocols with relative autonomy in the implementation of the policies. Accountable for assigned project outcomes and completion.
SUPERVISOR RESPONSIBILITY:
The Director of Clinical Operations is responsible for the oversight and supervision of a team of clinical staff members for the College of Optometry. The principal responsibilities are to ensure implementation and consistency in programmatic and business operations. Responsible for staff reviews recommendations for promotion conflict resolution and development of remediation as needed. Serves as an advocate for the clinical staff.
Qualifications
EDUCATION AND/OR EXPERIENCE:
Must hold a BA/BS and or equivalent years of education and experience. Preference to a MPA MBA MHA or equivalent with experience in health care delivery and administration or an OD with a strong business administrative background. Must be able to demonstrate proof of management skills and the ability to work effectively with others.
REQUIRED KNOWLEDGE SKILLS ABILITIES & BEHAVIORS:
- Communicates with students faculty staff and the public appropriate to the age of the individual served.
- Builds on basic learning and carries it from one situation to another.
- Demonstrates critical thinking skills in problem solving and decisionmaking.
- Asks questions and seeks assistance.
- Takes responsibility to eliminate the source of problems.
- Demonstrates confidentiality regarding information pertaining to all students faculty and staff.
- Maintains proper appearance and personal conduct for the employees particular job.
- Uses effective communication skills taking into consideration body language filters listening paraphrasing and questions
- Demonstrates ability to work in a team environment.
WORKING CONDITIONS:
Private office space personal telephone personal desk and computer. Limited travel required for attendance at meetings and education events. This is an inperson position with limited flexibility for remote work.
PHYSICAL REQUIREMENTS
X Sedentary work
X Light work
X Visual acuity
Application Process:
To apply please upload your resume and cover letter along with your Paycom application. Persons who do not follow and complete the application process are not applicants and will not be considered for employment.
Only qualified applicants will be contacted for an interview. During the selection process we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.
Offers of employment at Pacific University are contingent upon proof of eligibility to work in the United States.
At Pacific University we are dedicated to offering experiences that are authentic holistic equityminded and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives. and life experiences. As we continue to develop our equity practices we actively promote access to opportunities and equitable pay for all employees.
We who make up Pacific University aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust civility care openness and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems through an assetbased mindset so that every one is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected their contributions are valued and they are provided opportunities to succeed.
Compensation and Benefits:
We offer a comprehensive benefits package for qualifying employees. Current benefits include:
- Generous paid time off (for vacation holidaysincluding winter breakand sick leave)
- Medical coverage with alternative care options (with innetwork services covered at 100 after payroll deduction)
- Comprehensive dental and vision plans
- Annual 9 retirement contribution after one year of service with no match required
- Free mental health appointments
- Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
- Employerpaid life shortterm disability and longterm disability insurance
- Oncampus benefits including free access to our sports facility and library
- Discounts on campus food bookstore purchases clinic services and outdoor program gear rentals (including kayaks snowshoes and bikes)
Equal Opportunity Employment:
Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws including those concerning employment and workplace policies. We are committed to fostering a nondiscriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds including those from historically underrepresented groups.
Notice of Nondiscrimination Policy:
Pacific University makes all employment decisions without regard to race color national or ethnic origin ancestry age religion or religious creed disability sex gender identity and/or expression sexual orientation military or veteran status or any other characteristics protected by applicable law. Applicable laws include but are not limited to Title IX of the Education Amendments of 1972 Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil Rights Act of 1964 the Age Discrimination Act and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way Forest Grove OR 97116 or via email at .
Required Experience:
Director
Employment Type
Unclear
