Account Manager - CVS Media Exchange CMX
Account Manager - CVS Media Exchange CMX
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$ 66330 - 159120
1 Vacancy
Job Description
At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.
CVS Media Exchange is hiring an Account Manager who will report to the Sr Manager Account Management.
CVS Media Exchange CMX is dedicated to driving measurable outcomes for our suppliers merchants stores GMs brand advertisers and agencies. Our fullfunnel ad solutions leverage CVSs instore and online data extensive reach and to provide measurable results for our clientele. With a range of flexible pricing and buying models including selfservice; these solutions help businesses build brand awareness engage with CVS consumers and convert CVS consumers to shoppers.
You will provide the highest level of support on an assigned book of JBP and Strategic accounts while driving client retention growth renewal and overall client satisfaction. You should demonstrate a curious data driven and solutionsoriented approach to your business. This role is customeroriented requires excellent communication skills numerical analysis strong organization project management and ability to multitask.
The candidate must be commutable to one of our corporate offices and be willing to work a hybrid schedule. Hybrid model with 3 onsite days/week (Tuesday Thursday) at one of these locations: Chicago IL; Blue Bell PA; Boston MA; Wellesley MA; New York Soho area NY; Woonsocket RI
Responsibilities include:
Collaborate with internal partner teams to execute successful digital media campaigns aligned to client KPIs. This includes activities such as:
- Act as an internal strategic partner to the sales team and media planning team to ensure client media proposals are designed to address client KPIs while leveraging historical campaign reporting and campaign knowledge.
- Own postsale client partnership and communication ensuring seamless campaign launch and for all JBP and Strategic Growth accounts.
- Execute flawless campaign launch and delivery while partnering across internal cross functional.
- Collaborate internally to help define internal process for JBP accounts leveraging alpha and beta product roll outs. Track engagement and process enhancements. Act as a subject matter expert during the initial roll out phase.
- Manage and develop strong collaborative relationships with partners across the organization including Media Strategy Optimization Creative AdOps Analytics Client Solutions and Billing to ensure consistent communication and of client strategy
- Lead internal partner status calls and campaign performance reviews coordinating with account coordinators and cross functional partners aligned to JBP and Strategic accounts.
- Lead all post sale meeting cadences with clients to communicate key campaign performance metrics insights optimization recommendations and upsell opportunities.
- Deliver bestinclass client service working toward campaign renewals leveraging historical campaign insights.
- Proactively selfeducate around assigned client categories retail and retail media industry trends to identify best practice opportunities for CMX to share with the team
- Participate in onboarding activities for new team members while mentoring account coordinators.
- Act as subject matter expert on various internal projects as assigned.
Required Qualifications
- 5 years of client services/account management experience in a direct/digital marketing agency or a combination of agency/client side.
- 3 years of proven experience managing client relationships and problem solving effectively.
Preferred Qualifications
- Retail media network experience preferred
- Familiarity with SharePoint Workfront GAM TTD a plus
- Effective multitasking skills with proven ability to support multiple campaigns/initiatives for multiple stakeholders.
- Team player mentality and ability to work well with crossfunctional partners in a fastchanging environment.
- Flexible: dynamic hardworking and able to pivot direction quickly to keep up with business demands
- Analytical thinker: digest data and make recommendation
- High intellectual curiosity drive determination selfconfidence and persuasion skills.
- Strong project management interpersonal and communication skills.
- Innate interest in advertising. Keeping up to date with internal and external drivers is something you have always done e.g. trends in customers competitors landscape ad tech data research product messaging etc.
Education
Bachelors degree or equivalent (HS Diploma and 4 years of experience) required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66330.00 $159120.00This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:
Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.
For more information visit anticipate the application window for this opening will close on: 05/23/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
Manager
Employment Type
Full-Time
