Guest Services Representative
Guest Services Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Daily Family Meal
- Free Parking
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Schedule: Mornings Midday Evenings 5 days a week) including Weekends
Goodstone Inn & Restaurants most valuable resource is our creative and innovative staff. The excellence of Goodstone has been built from teamwork. Our select team of professionals works together daily to ensure Goodstone provides excellent service to our guests who have come to expect nothing less than perfection. As part of the Goodstone Team we are committed to inspiring and instilling a passion for excellence and allowing you to excel and grow as a team player!
- Provide the highest quality of service to the guests at all times anticipate guest needs and exceed their expectations.
- Personal accountability for achieving established guest service standards
- Handle guest reservations; always answer the telephone within two rings with a smile and answer questions accordingly or transfer as needed.
- Ability to read analyze interpret and effectively explain common reports guest folios and emergency procedures.
- Effectively operate the inns computer systems (Maestro and Aloha).
- Possess working knowledge of all reservation procedures.
- Follow correct checkin/checkout Goodstone procedures.
- Communicate with team and management professionally and positively.
- Ensure security and confidentiality of all guest and hotel information and material.
- Attend work on time as scheduled and adhere to the attendance policy.
- Assist Concierge Services as needed arranging and coordinating guest experiences onsite.
- A minimum of 1 years of hospitality experience and customer service
- Strong computer skills including typing and using basic programs such as Microsoft Office etc
- Good communication skills
- Selfmotivated
- Flexible and proactive and take the initiative as appropriate
- Must be able to speak read write and understand English
- Must be able to read and write to facilitate the communication process
- Requires good communication skills both verbal and written
- Must be able to work well with coworkers
- Must be able to multitask prioritize and work in an effective and efficient manner
- Must be able to work with a sense of urgency while remaining calm pleasant and oriented
- Must be at least 18 years old
- Excellent attention to detail is a must
- Offering full benefits starting on day 61 (Medical Dental Vision Short Term Disability Long Term Disability Life Insurance etc.
- 401K Match after a year
- Vacation and Sick Time
- Employee Referral and Bonus Plan
- Overtime available
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties obligations and activities may change at any time or without notice.
Affirmative Action/EEO statement:
Goodstone Inn and Restaurant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be a drugfree workplace. However screening tests for alcohol and illegal may be performed on applicants and employees as a condition of employment.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The Goodstone Inn & Restaurant is a privatelyowned property situated on the outskirts of thecharming town of Middleburg Virginia. Goodstone is located less than ten minutes from the centerof town and offers numerous activities lodging accommodations and part of the Goodstone Team we are committed to inspire and instill a passion for excellence and provide you with the opportunity to excel and grow as a team player!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
