Senior Technical Product Consultant
Senior Technical Product Consultant
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The challenge
Adobe Technical Product Consultants deliver accurate and timely technical support to Digital Marketing customers via telephone and email. They handle support issues of a complex and technical nature with varying degrees of priority all while delighting Adobe customers. Technical Support Consultants address incidents within predetermined service levels requiring the ability to multitask and prioritize. They carry out projects as assigned and support other team members to represent Adobe in a professional manner.
What you will do
Provides technical support via telephone and email and thoroughly logs all interactions in respective support cases.
Validates and reports customer submitted product bug reports with precision.
Educates customers on the use of Digital Marketing products.
Assists in testing new and enhanced products.
Handles projects authoritatively and within stated timelines.
Fully owns cases in their name and contributes to success of Global teams.
Identifies trends and potential issues and quickly communicates with affected parties.
Support sustainable & scalable software solutions for Adobes largest customers.
Helps maintain accurate and complete product documentation.
Treat each case as an opportunity to delight customers despite factors outside control of consultant (such as product limitations or dependencies on third parties)
Weekend or holiday coverage required in rotation with team.
Assists in special projects and other duties as assigned.
Deep technical Competence
Must have Deep knowledge and understanding of HTML JavaScript Perl Web 2.0 and web services.
Knowledge of Internet/Digital Marketing concepts Mobile DTM Tag Management.
Experience with SQL and database management.
Experience with data insertion and reporting APIs SOAP REST and PHP
Knowledge of Mobile and Video programming solutions
Knowledge of Experience with Tag Management tools
Desirable to have experience using Adobe Solutions like Adobe Experience Platform Analytics Target Audience Manager or other web analytics and optimization tools in or out of the Adobe Marketing Cloud.
Demonstrable ability to diagnose and resolve complex analytic implementation issues.
Practical understanding of JQuery Angular JS Any JS Framework
Solid grasp of API (Application Programming Interface)
Ability to identify research and quantify business problems using statistical analyses on large data sets.
Evidence of leading multiplatform Adobe solutions as a product owner technical client service lead or solution consultant
Adobe Experience Cloud tool certification (Either of: Adobe Campaign Adobe Experience Platform Adobe Target Adobe Analytics are desirable)
General knowledge about working with Google Tealium Salesforce and Pega technologies
Some experience of digital marketing CRO digital analytics decisioning campaign planning creative and UX disciplines
Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.
Required Experience:
Senior IC
Employment Type
Full-Time
