Airport Curbside Concierge Check-in Agent
Airport Curbside Concierge Check-in Agent
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1 Vacancy
Job Description
Overview
Bags a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkoutfree parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.
We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.
Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkoutfree experiences anywhere you go to make the everyday experiences of living working and playing remarkable giving us back our most valuable asset time.
You will...
A Curbside Concierge Airline Checkin Agents responsibilities include handling and securing luggage according to the Transportation Security Administrations (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags Inc. services. The Curbside Concierge is familiar with the Safety Security & Dangerous Goods as well as HAZMAT procedures through annual training provided by Bags Inc. and the air carriers partners. They are required to maintain a positive and friendly attitude in a fast paced high volume active guest service environment
Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.
This is a physically demanding job requires onthejob security training and the ability to receive all applicable airport badges.
- Immediately and warmly greet Guests as they approach the desk.
- Assist guest with checkin of luggage to appropriate airlines. Verify the guest flight itinerary andnumber of bags being checked.
- Input guest information for those who have not previously enrolled in the process.
- Process the check in of the guests bags to include charging guests credit card for bags as per airline requirements.
- Weigh guests bags to verify appropriate weight of bags and charge for overweight bags.
- Appropriately tag guest luggage with destination tags.
- Provide Boarding Pass Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
- Immediately upon accepting luggage and completion of processing guest secure luggage.
- Must possess excellent verbal and written communication skills.
- Maintain a positive friendly and professional manner at all times
- Organize and stock the Concierge desk.
- Uphold clients guest service guidelines and values.
- Need to be able to manage payments (credit card) received from guests
- Answer telephones and guest questions.
- The ability to manage simple addition.
You have...
Required Qualifications
- Ability to work in the early morning rotation
- At least 6 months experience in a facetoface guest service position preferred
- Data Entry and/or computerexperience preferred
- Ability to communicate clearly withguestsand clients
- Ability to work in outside weather conditionsrequired
- Knowledge of the airline or travel industry preferred
- Must be eligible to work in the United States.
- Must successfully pass the preemployment criminal background screening.
- Must pass preemployment Drug Testing process.
Physical Requirements / Work Environment
- Follow company appearance guidelines
- Ability to liftup to 70 lbs.
- Must be able to push luggage cages both empty (approximately 100 lbs) and full.
- Weather: Outdoors 100 of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
- Noise: Continued vehicle noise including vehicle horns multiple conversations and large group noise.
- Standing: 100. Must be able to stand for up to eight 8 hours at a time.
- Will consistently and regularly (up to 100 be required to lift carrying reach push and pull up to 75 lbs.
- Will occasionally 1133 be required to bend squat and kneel.
- Walking: 50
Appearance Guidelines
Employees are expected at all times to present a professional businesslike image even when working behind the scenes. It is the policy of the Company that each employees dress grooming and personal hygiene should be appropriate to the work situation and be consistent with the Companys business standards.
- With the exception of a fullygrown mustache beard or goatee all men must be clean shaven.
- No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
- Clean & wellmaintained approved uniforms must be worn on shift
- Additional requirements as specified by management
While performing the duties of this job the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb balance stoop kneel and crouch. In addition the employee is required to of twist turn stretch and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision Peripheral vision and Ability to adjust focus.
Salary Range: $15.00 per hour tips)
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.
SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color religion sex age national origin citizenship status marital status sexual orientation veteran status disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics or because the individual exercised his or her EEO rights.
SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
