Offer in Compromise OIC Specialist

Title: Offer in Compromise (OIC) Specialist

State Role Title: Financial Services Specialist I

Hiring Range: Commensurate with experience

Pay Band: 4

Agency: Department of Taxation

Location:Main Street Center

Agency Website: Type: Agency Employee Only A

Job Duties

The Virginia Department of Taxations Delinquent Collections Office is seeking enthusiastic individuals to serve as Offer in Compromise (OIC) Specialists to ensure compliance and the proper resolution of delinquent tax liabilities of businesses and individuals in a fair and equitable manner and provide quality service to all customers while safeguarding taxpayer data. The OIC Specialist will verify tax liability as well as clarify tax laws and resolve cases through various forms of communication including but not limited to emails outbound and inbound telephone calls in a productionoriented call center environment.

As an OIC Specialist you will:

Assist taxpayers on inbound phone calls

Contact businesses and individuals

Research accounts utilizing an automated collection and case management system

Ensure compliance through the use of administrative legal collection actions such as lien releases lien adjustments and setting official payment plans.

This position will report to the Main Street Centre location in downtown Richmond VA. This position is eligible for a hybrid telework schedule once fully trained. The office days will be Tuesdays Wednesdays and Thursdays.

The anticipated hiring salary is commensurate with experience up to $44192.

At Virginia Tax

We are dedicated resourceful individuals who strive to exceed our customers only do we serve the public we are the public. We are a part of a community that cares about and celebrates each other who promote opportunities for growth within a stable environment and support a healthy worklife balance.

What we do matters. So do you.

As a member of the Virginia Tax team you can expect additional benefits such as:
Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
12 Paid State holidayson top of vacation sick volunteer and personal leave!
Comprehensive and affordablehealth benefits.
Got student loans You may be eligible for thePublic Service Loan Forgiveness program.
Participation in the Virginia Retirement SystemVA 457 Deferred Comp andmore.

Minimum Qualifications

Experience working in a fastpaced high volume call center environment

Progressive work experience in collections and/or customer service

Strong communication and interpersonal skills to work with all levels of the organization in a professional courteous and tactful manner with a diverse group of people

Excellent time management and organizational skills with the ability to prioritize tasks meetings and training to effectively meet required production goals

Skilled in resolving problems in adversarial situations and interacting effectively with internal and external customers in favorable and unfavorable situations

Ability to analyze financial and technical information and determine appropriate or alternate course of action

Experience in researching and investigative techniques utilizing an automated collection accounting and case management system

Additional Considerations

Collection experience with local state or federal government

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Consideration for an interview is based solely on the information within the application.

All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws rules and regulations.

Virginia Tax participates in Everify.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprintbased criminal history tax compliance and DMV driving record (if applicable) checks.


The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race sex color national or ethnic origin religion genetics age veteran status political affiliation or disability. Reasonable accommodations are available to applicants with disabilities if requested during the application and/or interview process. If accommodations are needed please contact Human Resources at.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.