Sales Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys powers more than 70 billion of the worlds best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10.000 companies in more than 100 countries trust the industrys #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships powered by AI as core part of an allinone platform. With a strong track record of innovation and a neverending desire to be first Genesys is the only company recognized by top industry analysts including Gartner and Forrester as a leader in cloud customer engagement solutions.

• Are you a highly motivated experienced salesperson with a passion for working with leading edge software
• Do you want to be part of a global company that is a recognized leader in the customer experience space
• Are you able to create complex longterm account and partner strategies
• Are you able to lead and form an industryexperts team for growth
• Do you like coaching people and being a part of senior leader customer meetings to represent vision and strategy of Genesys
• Are you a great teamplayer who not only works in a team but can bring the team forward with excellence in what you do
• Are you experienced in Cross Industries (especially Manufacturing Travel Transportation Retail and Logistics)

If you said yes then we would love to hear from you.

Genesys is hiring a directorlevel sales professional for a strategic management role as Sales Manager Cross Industries in Germany.

This strategic Director role is working closely with dedicated Account Managers on a project/account level basis to create long lasting account relationships generating strategic and/or big deals in various industries of our German market.

The Sales Manager owns respective GTM team management market outcomes and related ecosystems for the Cross Industry vertical holistically.

Working in close collaboration with the Country Manager & Sales Leader Germany and all other territory relevant management functions the strategic Director will also closely collaborate with independent consultants transformational and other partners (especially AWS ServiceNow & Salesforce) to create the right ecosystem to foster big enterprise deals in specifics accounts and or projects.

This person shall not only guide and coach the Genesys involved persons in such deals/account situations but also represent Genesys to the senior management of involved (transformational) partners consultants and the customer.

Building strong relationship networks relevant for the Enterprise sales in Germany is also part of the job.

What we look for and expect from the right individual is:

• Lead an industryfocused team of 56 people and enable this team for growth
• Form a unique and valuedriven gotoclient strategy and ecosystem
• Establish Genesys as the key player in respective assigned markets and grow with a unique EUbased ecosystem where you strongly partner with AWS ServiceNow and Salesforce as well as GSIs.
• Tracking pipeline and calling forecast for the Cross Industries team on a weekly basis
• Qualifying engagement requests and assigning team resources to optimize efficiency and drive value
• Being the Genesys expert for trends opportunities and threats in their industry with local focus and global alignment
• Holding peerlevel relationships with C/DLevel executives
• Reviewing accounts/projects with each AE and supporting to create the right strategy to maximize the value of deals and win deals.
• Establishing a reliable network for assigned segment/industries between partners transformational partners independent consultants and technology partners of Genesys to raise the ability to execute and to position Genesys in top management decided projects.
• Supporting AEs as needed in the senior level of deals (e.g. by doing senior management meetings/presentations participate in SteerCos etc. and helping to leverage Genesys executive team)
• Represent Genesys in general sales and marketing activities (e.g. conferences fairs & industryspecific networks/platforms/communities).

Required qualifications:

• Bachelors degree in Economics Business Administration or similar education
• 10 years professional experience with demonstratable success in big enterprises
• 5 years professional experience in a people manager and team leader role
• History of talent acquisition team motivation and overall performance especially in complex enterprise sales SaaS/cloud sales management consulting industry practitioner and/or other similar fields
• Experience managing diverse & remote teams
• Strong relationship into the AWS network and organization
• Committed proactive teamoriented and stresstested
• Positive motivated Selfstarter with a cando attitude & strong sense of ownership over their engagements. Willingness to do the heavy lifting to get to a better result more quickly. Enthusiastic collaborator.
• Selfassured appearance and excellence presentation skills especially suited for senior/top management level.
• Fluent in German and English
• Strong success and problemsolving orientation
• Willingness to travel frequently and as required

When it comes to people the right fit at Genesys is someone who is determined to succeed highly motivated to meet and exceed annual goals and willing to be coached for continuous growth and development.

If you fit the above then Genesys can offer you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race color religion sex disability veteran status and other protected characteristics.

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If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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