Staff Software Engineer Community Support Platform - Chatbot
Staff Software Engineer Community Support Platform - Chatbot
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Salary Not Disclosed
1 Vacancy
Job Description
The Community You Will Join:
The Community Support Platform (CSP) at Airbnb is a critical system that drives our customer support operations. CSP empowers Airbnbs global network of Community Support ambassadors utilizing cuttingedge technology to deliver exceptional customer service with high efficiency.
As part of the CSP vision we are harnessing AI to revolutionize Airbnbs approach to customer service. Our Chatbot Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors.
The Difference You Will Make:
You will work in a team of talented and diverse software engineers to create innovative user experience for AI driven customer service products which includes tools actions and solutions to power AI Assistant. You will play a significant role in shaping the technical vision and delivering flexible efficient and scalable solutions. Each individual brings their own unique skill set experiences thought leadership and technical expertise to solve these technical challenges for Airbnb.
A Typical Day:
Work crossfunctionally with product design and other engineering counterparts to execute on product and business strategy to build high quality products and features
Drive lead and contribute to the full development cycle: technical design development test experimentation analysis and launch. Youll be reviewing code and design docs giving feedback on product specs and mocks.
Nurture a culture of technical quality from design through code review to production operations
Your Expertise:
9 years of relevant software development experience in a fast paced tech environment.
Strong expertise with backend systems in serviceoriented architectures
Experience with LLM driven chatbot and Agentic AI products would be a big plus
Excellent communication skills and the ability to work well within a team and with teams across the engineering product & design organizations
Passionate about efficiency availability technical quality and system quality.
Love for collaborating via code reviews and architecture discussions and are motivated to improve their teammates productivity
Bachelors and/or Masters/PhD degree preferably in CS or equivalent experience
Your Location:
This position is US Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites as agreed to with your manager. While the position is Remote Eligible you must live in a state where Airbnb Inc. has a registered entity.Click here for the uptodate list of excluded states. This list is continuously evolving so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creativelyled people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application please contact us at: . Please include your full name the role youre applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Required Experience:
Staff IC
Employment Type
Full-Time
