Merchant Servicing Representative
Merchant Servicing Representative
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Job Description
Merchant Servicing Representative
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
SUMMARY
In the Merchant Service Representative role you will be joining a team that is nothing short of customer obsessed. Each day you will go above and beyond to assist a variety of business customers (merchants) to resolve and troubleshoot technical issues with their NAB EFTPOS terminals. This role has a start date of 26th May.
Identify and resolve any merchant issues with a high level of service and tailored solutions.
Provide an exceptional customer service experience in a highvolume call environment.
Collaborate with colleagues and other departments where necessary to ensure fast and satisfactory results for our valued customers
Join the Merchant Servicing Team thats doubling down on moving with speed by:
Seek opportunities to provide feedback to drive efficiencies to current processes
Input important data into our systems generating relevant reports and maintaining records daily.
Actively participate in professional development 1:1 performance management and coaching sessions with the Team Lead
Were looking for the best and brightest to deliver the best for our customers. Youll need:
A passion for providing outstanding customer service and exceptional problemsolving skills.
Able to demonstrate a high level of resilience and patience while assisting and resolving issues in a highpressure situation
Good administrative and technical ability.
Able to work the following hours. Standard business hours for the first 3 months in Docklands then a rotating roster (Monday to Friday) 7am 7pm for 3 6 months after 6 months and ongoing a rotating roster 8am 10pm Monday to Friday)
To attend an assessment centre (if successful throughout screening) which will be held on Tuesday 6th May at Docklands either 9am 12pm or 1.30pm 4.30pm
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. Thats why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process and accessibility please visit To discuss adjustment requirements please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Required Experience:
Unclear Seniority
Employment Type
Full Time
