Operations Manager
Operations Manager
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Job Description
A bit about us
At Placemakr home meets hospitality. Weve combined the best of apartment living vacation rentals and hotel stays into one experience. We partner with developers property operators and investors to curate a collection of apartmentlike spaces in handpicked neighborhoods. Our techenabled buildings create oneofakind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night a year or somewhere in between these are more than just spaces to spend the night theyre a place to call home.
Our property team members help our buildings thrive by focusing on and ensuring a great experience for both residents and guests. Our nonproperty team members support property and the evolution of other areas within our can enjoy remotefirst work with the freedom to choose their location as long as they have access to a workspace and reliable WiFi. We believe collaboration is key so our remotefirst teams and property leaders have biannual inperson gettogethers at various locations across the US.
From corporate nonproperty team members to our property teams and leaders were looking for collaborative driven individuals to join us as we continue to expand our presence.
The impact youll have
At Placemakr our obsession with exceptional service isnt the only thing that sets us apart its our people! As a General Manager your mission is to challenge motivate engage and lead your team to drive operational and budgetary excellence across your Placemakr property. You will embody a peoplefirst mindset and instill accountability ownership and innovation in every member of your team.
Reporting directly to your applicable Area Manager you will utilize a cando strategic and resultsoriented approach to ensuring consistent daytoday operations financial efficiency and an unmatched experience for our team members guests and residents on your property. As a member of our property leadership team this individual will demonstrate exceptional communication skills and will be a worldclass collaborator across property and nonproperty teams. The General Manager will be a motivational and peoplefocused leader who is a champion of Placemakrs Community Norms and leads by example to uphold a culture of top performance across their team contributing to operational and budgetary excellence.
What youll do
- Consistently provide an exceptional experience to anyone you interact with by embodying what our teams guests residents and partners should think of as a trusted friend subject matter expert and local insider.
- Foster a one team mentality by collaborating effectively with all property and nonproperty leaders and team members contributing to a cohesive and supportive work environment.
- Maintain a safe secure and compliant environment for leaders team members and guests by adhering to and driving accountability for established Placemakr and propertyspecific people operational and financial policies and procedures including emergency protocols scheduling and budgetary reporting expectations attendance policies and conduct expectations.
- Embody Placemakr leadership competencies by driving accountability developing motivating challenging and engaging your team of linelevel managers supervisors and individual contributors ensuring excellence in people leadership operations and finances of your property.
- In partnership with nonproperty leadership provide initial and ongoing training for your team(s) on Placemakr people operational and financial SOPs and programs.
- Own the success of companywide or propertyspecific peoplerelated initiatives on your property and provide executional guidance for your leaders that will support hiring engagement retention and development of all members of your team.
- Collaborate with Placemakrs PX and TA teams on talent acquisition efforts for your property including supporting consistent recruiting and hiring processes and engaging in grassroots or inperson recruiting initiatives to hire top talent.
- Own the overall operational success of Front of House Back of House and administrative/budgetary functions of your property through and support of Placemakr SOPs as well as embodiment of our Community Norms.
- Partner with your Area Leader and/or nonproperty teams and use an outsidethebox mindset toideate and execute onpeople operational and/or budgetary solutions that support Placemakr standards.
- Utilize Placemakr SOPs and best practices and collaborate with all Placemakrs effectively to ensure your property is consistently meeting or exceeding Placemakr service level and operational standards.
- Provide handson assistance to all members of your team forissues that require escalated leadership or expertise.
- Collaborate effectively with Sales Revenue Marketing and applicable nonproperty teams to drive overall revenue through pricing strategies occupancy targets etc.
- With support from your Area Leader drive NOI and overall financial success of your property through controlling expenses being cognizant of budgetary impacts and following FAA Owner Relations or other teamspecific SOPs and standards set forth when applicable.
- Additional duties and responsibilities as assigned.
What it takes
- A bachelors degree preferably in management business administration communications hospitality or a related field; or commensurate experience in lieu of a formal degree
- 2 years experience in a leadership role within retail food & beverage hospitality multifamily or similar environment where customer service is at the heart of the operation
- A minimum of 1 years experience of successful multidepartment leadership; retail food & beverage multifamily or hospitalityfocused experience strongly preferred
- Experience with executing on team member relationship issues and retention engagement succession planning performance management and/or growth and development initiatives
- Proven track record with scheduling training and developing nonexempt employees to maintain exceptional service levels and uphold company standards
- A demonstrated track record of operational success made possible by a true customerfocus driving team performance effective decisionmaking skills and a solutionsoriented mindset
- Previous experience reviewing or managing expenses to a budget with support from leaders or crossfunctional partners
- Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally across varying levels of team members and external partners
- A handson leader and worldclass motivator who takes an active role in growing and developing their team
- Ability to manage crossfunctional relationships competing priorities and time and resources proactively in a fastpaced everchanging environment
- You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
- Operations Managers will be on their feet and moving around (stand sit or walk for an extended time) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Operations Managers and an exceptional guest experience.
Our benefits & perks
Competitive pay generous stock options and performance bonuses
Medical Vision & Dental Insurancewith options for Flexible Spending Accounts
Paid Parental Leave
Paid Life Insurance
401k 4 employer matchingprogram
Flexible PTO to allow time for you to recharge
Monthly cell phone reimbursement and health & wellness stipend
Plus discounts to stay at selectPlacemakrpropertiesall over the US
Our community norms
Great people are the key to our success. From corporate team members to our property teams and leaders were looking for collaborative driven individuals to join us as we continue to expand our presence across the US. Most importantly we create positivecommunity normsthat shape our company culture and inform how we do business:
We own it.
We make it better.
We treat people right.
Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
Placemakr will provide reasonable accommodation to complete an application upon request consistent with applicable law. If you require an accommodation please contact our team at
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
If you dont meet 100 of the above qualificationswe still encourage you to apply!
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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