Customer Service Representative - Inbound Call Center
Customer Service Representative - Inbound Call Center
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
SP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkoutfree parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.
We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.
Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkoutfree experiences anywhere you go to make the everyday experiences of living working and playing remarkable giving us back our most valuable asset time.
Responsibilities
Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions complaints and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customers satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using webbased tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.
- Manage multiple duties at a time
- Deliver exceptional client service via telephone
- Conduct detailed research and address customer inquiries
- Provide quality service by comprehending procedures and continued product knowledge
- Enter data and customer service work on a daily routine basis
- Prepare activity reports to track performance across our customer base
- Track issues and ensure timely delivery of solutions from support teams
- Complete other duties as assigned
Qualifications
- 1 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
- High School Diploma or Equivalency.
- Advanced multitasking problem solving and organizational skills
- Ability to work in a fast paced work environment
- Positive attitude and productive professional and courteous manner
- Superior telephone etiquette
- Ability to accomplish tasks in the most timely and efficient manner
- Strong written and verbal communication and interpersonal skills
- Demonstrate intermediate or advanced computer skills including use of Word Excel and web browsers (e.g. Google Chrome Internet Explorer)
Salary Range: $20.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.
SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color ancestry religion sex age national origin citizenship status marital status sexual orientation veteran status gender identity disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.
Location
Required Experience:
Unclear Seniority
Employment Type
Full-Time
