Student Financial Services Associate AR Billing Specialist
Student Financial Services Associate AR Billing Specialist
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Job Description
Franklin Pierce University is seeking an enthusiastic person to join our Student Financial Services team as a Student Financial Services Associate & A/R Billing Specialist. This position will be responsible for student billing and accounts receivable functions. Other duties include office reception duties providing customer service and general advising regarding student accounts and financial aid in person by phone via online chat and by email. This role will support the Director of Student Accounts & Bursar.
General Responsibilities:
- Provide customer service for all visitors to the Student Financial Services Office. Greet students families and other guests answer telephone calls emails and live chat referringquestions to other staff members as appropriate.
- Respond to general financial aid and financing questions. Provide basic assistance with forms completion scholarship searches financing options.
- Schedule inperson and telephone appointments as necessary.
- Provide support to the Director of Student Accounts & Bursar in all aspects of student account transactions; billing; bill payment; statements; posting of financial aid; cash payments; credit cards and the like.
- Manage third party billing for graduate and online undergraduate populations.
- Perform billing refund and statement functions for graduate populations.
- Work with accounting to reconcile account variances related to graduate billing.
- Student account research and analysis as needed
- Provide guidance to students who have been placed in collections.
- Accept cash/check/credit card transactions to settle student account balances.
- Collaborate with other departments on campus as needed to ssist with financial clearance issues.
- Complete graduate and diploma clearance.
- High school diploma is required.
- Previous relevant experience in financial aid student accounts accounts receivable or bursar office is essential.
- Proven customer service skills and demonstrated written and verbal communication skills.
- Highly proficient in Microsoft 365 specifically Word Excel and Outlook.
- Adaptability to learn new processes software and systems.
- Prior experience in a highvolume office environment and with billing/accounts receivable are preferred.
- Ability to work occasional weekends during the year is required.
Benefits
At Franklin Pierce University we take pride in providing a comprehensive and competitivebenefitspackage to support the wellbeing and security of our valued employees. Here are some highlights of thebenefitsyou can enjoy as part of the Franklin Pierce community:
- Paid Time Off (PTO): Enjoy 160 hours 4 weeks) of Paid Time Off along with additional paid sick time for your wellbeing.
- Paid Holidays: Benefit from 20 paid holidays including a 10day winter break with full pay.
- Health and Wellness: Access medical dental and vision coverage for you and your family ensuring comprehensive health care.
- Life Insurance: Secure the future for yourself and your family with employerpaid Life Insurance coverage ranging from 1.5x to 3.0x your salary depending on your role.
- Disability Coverage: We cover both shortterm and longterm disability providing financial protection in unforeseen circumstances.
- Retirement Planning: Contribute to your retirement with our 403(b) plan with immediate 100 vesting. Franklin Pierce University also makes contributions to support your longterm financial goals upon one year of employment or if qualified with prior higher education employment.
- Educational Benefits: Invest in your growth and development with our tuition benefits allowing you and your qualifying family members to pursue undergraduate and graduate programs.
- Additional Perks: Enjoy various perks including pet insurance accident insurance critical illness coverage free gym access meal discountand more!
At Franklin Pierce we prioritize the wellbeing development and satisfaction of our employees. We are committed to providing a supportive work environment and a range of benefits that align with your needs and aspirations.Explore additional details about Franklin Pierce Universitys vibrant community and the enchanting Monadnock Region through the following resources:
- Delve into our campus life and stories with eversions of our Campus Magazine Pierce. the unique features and attractions of the Monadnock Region through the Thrive Guide. resources offer valuable insights into the rich experiences awaiting you at Franklin Pierce University and the surrounding community. Come join us in shaping the future of education at Franklin Pierce!
About FPUSince its establishment in 1962 Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation we provide majors and programs that cultivate vital professional skills foster close relationships among students faculty and staff and offer personalized financially accessible academic opportunities that empower our students to realize their full potential.
Our impact extends across a diverse range of learners including residential undergraduates online students and fulltime graduate students through our primary campus in Rindge NH and additional online and graduate centers in Manchester and Lebanon NH Austin TX and Goodyear AZ. As we uphold our commitment to excellence we continually explore innovative models and programs that build upon our rich legacy guiding students to expand their knowledge pursue their passions and graduate as capable engaged leaders.
At Franklin Pierce University we hold firm in our belief that establishing a lasting legacy involves supporting and preparing students to thrive as leaders and contributing members of society. To achieve this mission we recognize the importance of fostering a diverse community comprised of exceptional individuals from various backgrounds all dedicated to advancing our shared goals.
Notice of Nondiscrimination
Franklin Pierce University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations including in admission and employment.
Diversifying the student body faculty and administration is congruent with our mission. We value diverse populations and cultures including but not limited to ethnicity gender gender identity national origin neurodiversity race and religion.Franklin Pierce University is an EO/AA/Vet/Disability employer.
Required Experience:
Manager
Employment Type
Full-Time
