Manager of Visitor Volunteer Experience
Manager of Visitor Volunteer Experience
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$ 37782 - 48097
1 Vacancy
Job Description
Description of Work
** Internal DNCR Posting Only current permanent NC Department of Natural and Cultural Resources employees or layoff candidates with the NC Department of Natural and Cultural Resources eligible for RIF priority reemployment consideration as described by G.S. 126 may apply. **
(This is a range. Selected candidates salary will be determined within this range
based on qualifications equity and funding at the time of hire.
Clickhereto learn about employee perks and benefits
Clickhereto see the Total Compensation Calculator
This position is located at:
2110 Blue Ridge Rd.
Raleigh NC 27607Primary Purpose of Position:
The NC Museum of Art is seeking an enthusiastic individual to be part of our team! The Manager of Visitor and Volunteer Experience provides first line of interaction between the Museum volunteers and visitors. Position serves as a customer relations representative for visitors addressing unexpected changes requests and unusual circumstances as they arise. In addition this role is responsible for all volunteer relations engagement and retention efforts.Key Responsibilities include but are not limited to:
- Acting as point of contact for Museum departments in need of volunteers and connecting volunteers to each department.
- Developing and implementing strategies for recruiting and retaining a diverse volunteer workforce.
- Maintaining statistical records of volunteer placement participation and performance.
- Serving as community liaison for growing and retaining a diverse network of volunteers and opportunities on campus and community.
- Providing superior service in greeting and assisting Museum visitors.
- Assisting visitors at all interaction points and points of sale including the Museum and exhibition stores.
- Engaging visitors by knowing about the Museum the art collection events programs and exhibitions.
- Identifying opportunities to promote memberships to visitors and facilitating membership transactions.
- Actively building events and understanding the backend of the Museums customer relationship software Tessitura and promoting ticket sales of all Museum events.
- Utilizing customer relationship management tools daily to identify sellouts canceled events and other ticketing needs.
Position/Physical Requirements:
- Typical work schedule is WednesdaySunday; 9:00 am5:30 pm.
- Must have ability to multitask but also ability to prioritize tasks.
- Must have ability to stay abreast of Museum activities and events.
- Must have ability to learn and use Museums customer relationship software.
- Must have excellent customer service skills including the ability to work with people with courtesy and tact in performing public contact duties.
Knowledge Skills and Abilities / Competencies
To receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.
Qualified candidates must have or be able to:
- Demonstrated experience working with and managing volunteers.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See of for details.
Bachelor s degree from appropriately accredited institutionORan equivalent combination of training and experience.Supplemental and Contact Information
The North Carolina Museum of Artis a division of the Department of Natural and Cultural Resources. The statutory purpose of the museum is to acquire preserve and exhibit works of art for the education and enjoyment of the people of the State and to conduct programs of education research and publication designed to encourage an interest in and an appreciation of art on the part of the people of the state. The states art collection spans more than 5000 years from ancient Egypt to the present making it one of the premier art museums in the Southeast. With a 164acre campus the museum also has the distinction of being the nations largest art museum park with an extensive trail system that connects to the 63mile Capital Area Greenway through the City of Raleigh. Facilities located within the park include two main museum buildings a large outdoor performing arts facility/amphitheater parking lots bike trails and greenways.
The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation areas dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C. Arts Council the African American Heritage Commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit . We encourage you to apply to become a part of our team!
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and jobrelated knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age 40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.
Application Process
Please watch our videoherethat walks you through each step of the application process.Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. See Resume or See Attachment willNOT be accepted.
Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.
Veterans and National Guard Preference
Applicants seeking Veterans Preference must attach a DD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment DNCR will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.
Employment EligibilityIt is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in EVerify (Employment Eligibility Verification System).NEOGOV Technical Assistance
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQs information on the website. If you are still experiencing technical issues with your application please call the NEOGOV Help Line at .
CONTACT INFORMATION:
N.C. Department of Natural and Cultural Resources
Division of Human Resources
Angela AvantJones
109 East Jones Street
Raleigh NC 27699Phone:
Required Experience:
Manager
Employment Type
Full-Time
