Manager Process Management Hybrid
Manager Process Management Hybrid
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Job Description
Process Management at Capital One is core to organizational success as it drives excellence in operational and delivery. Process Managers contribute significantly to a wellmanaged organization while also driving innovation reimagining the status quo and enhancing the customer experience.
As a Manager of Process Management you will be an integrative thinker who is motivated to drive change has exceptional attention to detail and consistently innovates while delivering results. You may lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the companys bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buyin from key stakeholders concerning the utilization of process to ensure appropriate each time.
We are seeking dedicated disciplined process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills attention to detail and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless of process improvement projects.
General Responsibilities:
Creating and validating processes
Applying strategic thought leadership to align process with intent and
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Analyzing identifying and correcting data issues with systems used or owned by a department
Providing subject matter expertise on processes when representing the department in projects and other meetings
Managing and leading a team of associates as required
Assisting in managing various subprocesses for the post chargeoff Recoveries process
Improving and monitoring daily subprocesses to ensure L2 process is running
Building key process health metrics
Collecting data and information to drive reporting & assess process performanceUsing process expertise to drive risk identification mitigation and remediation Influencing change within Capital One with our internal customer and Partner group
Identify and implement process improvements to drive issue resolution and risk mitigation with a focus on customers needs
Identify and productionalize new controls in our system of record
Partner with Technology groups to execute and improve controls
Developing and maintaining formal process documentation including standard operating procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
Work with stakeholders to identify areas of improvement where the team can simplify or automate manual processes reduce risk and improve customer experience
Identify process improvements and develop project plans to execute process development and/or reengineering
Communicate updates with internal customers on new or existing processes including communications at the executive level
Develop training for agents on process updates or rollouts; deliver presentations to Senior Leadership
Cross trained in all team processes
Basic Qualifications:
High School Diploma GED or equivalent certification
At least 2 years of experience of Process management OR Project Management
At least 2 years People Management experience
Preferred Qualifications:
Bachelors Degree or Military experience
3 years of experience in Process Management or Project Management
3 years of experience of People management
3 years of experience of Relationship management
Lean certification or Six Sigma certification
Strong problem solving and influencing skills
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $126700 $144600 for Manager Process ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
