Field Engineer
Field Engineer
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1 Vacancy
Job Description
Job Title
Summary of the role:
Recover functional and technical Incidents and Requests regarding hardware and software related systems or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.
In this role youll:
- Works autonomously within defined processes and procedures or methodologies takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
- Receives instruction guidance and direction from more senior level roles or manager with regular monitoring on the status of the assignments.
- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.
- Provide support in areas of personal computers/servers/mainframe applications data/voice network and ERP systems
- Acquire install and upgrade PC components & software and planning for/responding to service outages.
- Respond to user requests to research complex problems associated with the organizations telecommunications networks (voice and/or data).
- Provide realtime end user ERP systems support problem identification and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer
- Respond to and diagnose problems through discussion with users which includes trouble shooting fault rectification and problem escalation.
- Provide effective and timely resolution of users problems queries or complaints.
- Assist in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
- Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality application interactions between different solution components)
- Acknowledge investigate and when possible recover incidents within service levels using knowledge solutions.
- Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and followup.
- Provide Amadeus customers with updates on the status of critical problems.
- Suggest improvements to Knowledge Solutions database.
About the Ideal Candidate:
- Associates Degree (AA) or equivalent from a twoyear college or technical school or 6 months to 1 year related experience and/or training or equivalent combination of education and experience
Working at Amadeus you will find:
A critical mission and purpose At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.
Great opportunities to learn Learning happens all the time and in many ways at Amadeus through onthejob training formal learning activities and daytoday interactions with colleagues.
A caring environment Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including salary bonus equity and benefits.
A flexible working model We want our employees to do their best work wherever and however it works best for them.
A diverse and inclusive community We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.
A Reliable Company Trust and reliability are fundamental values that drive our actions and shape longlasting relationships with our customers partners and employees.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile upload your Resume/CV and apply today!
Diversity & Inclusion
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or a related medical condition) ancestry national origin age genetic information military or veterans status sexual orientation gender expression perception or identity marital status mental or physical disability status or any other protected federal state or local status unrelated to performance of work involved.
Amadeus endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Employment Type
Full-Time
