Sr Auditor - Service Warranty Competency
Sr Auditor - Service Warranty Competency
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Job Description
Job Description
Title: Sr. Auditor Service & Warranty Competency
Pioneer the next generation of innovation. Join us and youll develop your skills and expertise to the very highest levels working in an international environment for a company known the world over for its brilliance.
Key Accountabilities:
- Perform onsite service competency audits for North/Latin America (NALA) distributors & markets to ensure the necessary capabilities are in place and RRSA processes are met.
- Assist with the performance of warranty audits (in person or remotely) for domestic and overseas markets to ensure an error free process along the entire warranty chain
- Review and verify the accuracy of repair orders parts used labor charges and overall repair processes within a repair shop ensuring compliance with company policies industry standards and customer billing accuracy.
- Review and verify service infrastructure tooling vehicles training and ensure safety measures are in place.
- Verify accuracy of warranty claim reimbursement by comparing claim payout to documentation.
- Complete audit workpapers by documenting audit tests and findings.
- Ensures compliance with established internal control procedures by examining partner operating practices service management and documentation.
- Communicate audit findings by preparing a final report and reviewing with audit participants
- Maintains professional and technical knowledge by attending educational workshops; reviewing company publications; establishing personal networks and attending company meetings.
- Maintains internal control systems by updating audit processes; recommending new policies and procedures.
- Prepare and analyze data using electronic spreadsheets and PowerPoint presentations to create high level reports.
- Organize and maintain document records pertaining to audit activities.
- Liaise with all internal departments including but not limited to Warranty Finance Controlling Technical Service Applications Network Management and Sales.
- Provide ad hoc training to distributors as required to promote business excellence.
- Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
- Perform special projects as required.
Basic Requirements:
- Bachelors Degree in Engineering Engineering Technology or Business and 5 years experience in auditing warranty or service management in a manufacturing or service repair environment; or 9 years experience in auditing warranty or service management in a manufacturing or service repair environment.
- Ability to travel frequently up to 70
Preferred Qualifications:
- Excellent mechanical and technical knowledge of engines drive systems power systems or other mechanical equipment.
- Excellent knowledge of proper service workshop processes.
- Excellent understanding of warranty and repair procedures and common engine terminology.
- Excellent ability to thoroughly examine repair orders and product details to identify discrepancies.
- Excellent ability to thoroughly examine workshop practices and infrastructure to identify discrepancies.
- Excellent selfstarter with the ability to work extended periods without supervision and with good personal drive and cando attitude.
- Excellent audit legal compliance and documentation skills
- Excellent interpersonal and social skills with an ability to communicate clearly and with authority
- Excellent attention to detail and ability to negotiate and make decisions.
- Excellent organizational planning presentation followup and reporting skills.
- Excellent oral and written comprehension skills
- Proficient with MS Office Suite
RollsRoyce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
Job Posting Date
Pay Range
Location:
Benefits
RollsRoyce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits including health dental vision disability life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a longterm incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire and employment type.
The Business Unit Power Systems of RollsRoyce provides worldclass power solutions and complete lifecycle support under our product and solution brandmtu. Through digitalization and electrification we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive powerful and reliable systems based on both gas and diesel engines as well as electrified hybrid systems. These clean and technologicallyadvanced solutions serve our customers in the marine and infrastructure sectors worldwide.
Required Experience:
Senior IC
Employment Type
Full-Time
