Community Health Worker

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

Title:Community Health Worker

Role Description
The purpose of a Community Health Worker (CHW) at Oak Street Health is to act as the bridge between our patients community and medical systems in order to remove barriers and increase wellness across all life domains. A CHW is a patients advocate or liaison accompanying patients through proactive inperson and phone outreach based on their care needs to promote health literacy and increase access to resources needed to live healthier lives. High levels of flexibility problem solving strong communication and intimate knowledge of the community served are required to be successful. CHWs work closely with MSWs to manage patient care plans support care team decision making and coordinate clinical and complementary services needed to provide high quality health care and improve the quality and cultural competence of service delivery. CHWs are expected to work within their scope of practice. There is no expected clinical license for this position. Check out thispamphletfor a sneak peek into the life of an Oak Street CHW!

Core Responsibilities:

• Establish and maintain strong interpersonal relationships with patients community organizations team members and partners to coordinate patient needs
• Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan
• Facilitate communication between all identified parties involved in patients care as needed (e.g. family members caregivers medical providers communitybased organizations)
• Form relationships with and build an inventory of local community organizations that may benefit our patients
• Connect patients to state and local community resources related to housing transportation food and activities of daily living among other social and physical barriers to health.
• Assist patients with completion of applications for accessing eligible benefits and resources
• Promote goal setting and achievement to improve patients quality of life and selfefficacy with patients. Goal definitions are agreed upon by the care team
• Meet with patients in patientcentered and patientpreferred locations (e.g. Oak Street Health center patients home external medical provider facility community setting)
• Community Health Workers should plan to spend about half of their time outside of the center in patientcentered locations; this means having access to a reliable means of transportation to do so is required
• Drive engagement with highrisk individuals (e.g. completed specialty appointments adherence to Post Discharge Visits) may include accompaniment to appointments
• Complete referrals to organizations and agencies as needed
• Deliver culturally appropriate health education in the areas where OSH has provided competency training to the CHW
• Support care team decision making through participation in interdisciplinary team meetings
• Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
• Manage time set priorities work independently and collaborate effectively with an interdisciplinary medical team
• Other duties as assigned

What were looking for:

Were looking for motivated individuals with:

Required:

• Minimum of 1 year of experience in healthcare communitybased case management or social service environment
• Strong oral and written communication skills
• Ability to manage multiple priorities while maintaining a positive attitude
• Dedication to serving the community and building meaningful relationships
• Proficient computer skills (i.e. Windows GSuite Microsoft etc.
• Access to reliable transportation and ability to travel throughout the community to various locations
• US work authorization

Strongly Preferred:

• Fluency in language that is commonly spoken in the community when necessary. Most often this will include Bilingual English/Spanish
• Experience working on multidisciplinary teams with organizations agencies patients and community members
• Knowledge of community resources and resource navigation

Preferred:

• Community Health Worker certification or an Associates or Bachelors in a related field is a plus
• Experience utilizing electronic medical record systems

Other Skills

• A problemsolving orientation and a flexible and positive attitude
• Someone who embodies being Oaky

What does being Oaky look like

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health
Oak Street Health is on a mission to Rebuild healthcare as it should be'' providing personalized primary care for older adults on Medicare with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patients communities and focused on the quality of care over volume of services. Were an organization on the move! With over 150 locations and an ambitious growth trajectory Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits:

• Missionfocused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation sick time and investment/retirement 401K match options
• Health insurance vision and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 05/16/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.