Customer Success Specialist
Customer Success Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop valuedriven products and services for our customers.
Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance surplus lines associations and brokers nationwide. Were achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative streamlined compliance solutions.
Were growing fast and want you to be a part of it!
Were looking for a talented detailoriented Customer Success Specialist (CSS) to join our team. Under the direction of the Support Manager this role will be responsible for providing bestinclass customer service and handling our inbound requests. This is a remote role.
Key Responsibilities
- Handle inbound requests and respond promptly to support calls chats and emails
- Assess categorize and reassign support requests to internal team members as needed
- Troubleshoot and diagnose system or service issues
- Advocate for customers by capturing feature requests and feedback
- Leverage impeccable customer service skills through phone email and chat interactions
- Work crossfunctionally to assess and improve internal processes
- Demonstrate fundamental understanding of customer service best practices
- Manage customer escalations with empathy and professionalism
- Track client interactions maintaining detailed records of communications and action items
- Build domain expertise and grow industry knowledge
- 1 years experience in customer service in a retail restaurant or similar environment
- BA preferred
- Excellent written and verbal communication skills
- Strong technical aptitude and organizational skills
- Proficient with Windows and MS Office Suite
- Knowledge of surplus lines tax filing a plus
- Excellent interpersonal skills
- Central Standard Time preferred
- Health dental and vision plans
- Amazing worklife balance with 4 weeks of Paid Time Off
- 9 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistant programs for support in a healthy personal and work life
At InsCipher youll join a team of disruptors innovators and forwardthinkers. Were not just changing the game; were creating a new one. We offer a dynamic inclusive work environment where your ideas are valued and your contributions lead to real change. With us youll have the opportunity to:
- Work on cuttingedge projects that are reshaping an industry
- Collaborate with a team of passionate likeminded professionals
- Enjoy a culture that values flexibility innovation and personal growth
We are proud to be an equalopportunity employer. We are committed to providing equal opportunities to all qualified applicants regardless of race color religion sex national origin disability or any other legally protected characteristics.
If you need accommodation please let us know during the interview process.
Required Experience:
Manager
Employment Type
Full-Time
