Internal Strategy and Process Consulting Lead
Internal Strategy and Process Consulting Lead
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Job Description
The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve endtoend processes improve the customer experience increase employee engagement decrease risks yield financial benefits and cultivate a culture of continuous improvement.
Job Summary
As a Process Improvement Manager in the Process Engineering group you will lead teams of consultants on strategic improvement efforts through current state assessments quantitative analyses and ideal future state designs. You will serve as a trusted thought partner to senior stakeholders delivering recommendations robust implementation plans and support to realize business improvement targets.
Job Responsibilities:
- Manage ambiguity of requests by structuring and scoping complex problems analyze large quantities of information apply a range of analytical tools synthesize insights and develop strategic and tactical solutions
- Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders action on key business decisions and major change initiatives
- Lead teams of consultants to support one or more engagements
- Ensure quality and timeliness of deliverables
- Influence design and develop strategic processes
- Be a recognized culture carrier who leads with consistency integrity and humility
- Collaborate with crossfunctional partners to enhance endtoend value chains across the firm
Required Qualifications Capabilities and Skills:
- Bachelors degree from an accredited institution
- 4 years relevant postgraduate work experience including Internal and/or external consulting experience
- Strong executivelevel communication skills and presence
- Demonstrated experience leading teams in strategy process improvement or reengineering efforts
- Flexibility to work effectively with stakeholders and colleagues at all levels
- Selfdriven and capable of taking initiative and working with minimal direction
- Ability to travel as needed (up to 25; will vary by engagement)
Preferred Qualifications Capabilities and Skills:
- 2 years work experience including process improvement experience
- Awareness of Lean Six Sigma Agile methodologies Change Management Principles Organization Design or Strategic engagements
- Exposure to Tableau Alteryx or similar systems
- Project Management experience
Employment Type
Full-Time
