Manager Process Management - Data Retention Protection
Manager Process Management - Data Retention Protection
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Job Description
About Capital One Canada
Weve been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldnt. Were on a journey to put our customers first and keep them there by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup with the advantages of a big company.
Working with us
How do we do things at Capital One Canada We listen to our people and to our customers. We change with the times and have adopted a flexible hybrid model. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays reserving Mondays and Fridays as companywide virtual days. As was true before the pandemic expectations of being in the office will be balanced with personal life flexibility. We recognize that everyone has a unique working pattern so were open to discussing flexible working arrangements that will best accommodate you.
Were focused on helping associates live wellphysically financially and emotionally. When you join us we support you and those who are most important to you offering full coverage for spouses domestic partners and dependents. Weve designed our benefits program to be flexible comprehensive and consistent across our organization. From health and fitness center discounts to training and professional development programsand much moreyoull discover that Capital One is committed to helping you live your best life.
At Capital One data is at the center of everything we do. Robust and effective Data Management provides the framework to ensure that Capital Ones data is of the highest quality and that our data processes and practices mitigate data risks across Capital the Manager of Canada Data Retention & Protection team you will lead a team that partners with groups across the company to design build manage and enhance our Data Retention and Protection processes and controls. This role offers a unique opportunity to combine your process and risk management expertise with your desire to develop knowledge and skills in datadriven technologies at Capital One.
The responsibilities include:
Inspire and empower a small team of associates leading a culture of collaboration continuous growth and excellence in process performance
Design develop and implement processes and controls that govern Canadas compliance to internal policies and procedures and appropriate regulatory requirements related to the handling of sensitive data
Maintain knowledge of relevant data policies and procedures and ensure documentation is uptodate
Manage delivery of data processes by defining and implementing process improvement agendas
Regularly evaluate the efficiency of existing data management procedures and proactively propose improvements to achieve better business outcomes and enhance user experience
Apply various methods for process improvement (Visual Management Lean Six Sigma) to continually enhance operational effectiveness identify the root cause of issues and manage risk
Lead stakeholder engagement efforts and utilize exceptional communication teamwork and influence skills to foster team alignment and drive process success
Conduct and support regular risk governance activities on monthly quarterly and annual cadence including process level risk assessments control assessments and testing issue and event management and audits
Manage Business Continuity Planning for applicable processes
Strategic planning demonstrating the ability to set a vision chart a path and execute with high impact
Basic Qualifications:
Bachelors degree
At least 5 years of experience working in process management risk management or data roles
At least 5 years of experience working in a crossfunctional environment ensuring stakeholder expectations are managed effectively.
At least 2 years of experience leading a team
Preferred Qualifications:
At least 3 years of experience designing managing and improving processes
Experience of using Lean Six Sigma methodologies to drive continuous improvement initiatives
Familiarity with cloudbased data environments would be an advantage
If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
