Client Integration Engineer - IntelliScript Remote
Client Integration Engineer - IntelliScript Remote
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$ 61000 - 119000
1 Vacancy
Job Description
What We Do
Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together we develop and deploy categorydefining datadriven softwareasaservice (SaaS) products for a broad spectrum of insurance health IT and life sciences clients. Were a business unit within Milliman Inc. a respected consultancy with offices around the world.
Candidates who have their pick of jobs are drawn to IntelliScripts entrepreneurial and collaborative culture of innovation excellence exceptional customer service balance and transparency. Every single person has a voice in our company and we challenge each other to push the outer limits of our full diverse potential. IntelliScript has a track record of sustained growth that ensures youll have room to grow your skillset responsibilities and career.
Our team is smart downtoearth and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit ourLinkedIn pagefor a closer look at our company and learn more about our cultural valueshere.
Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employeeled communities that influence policy decisions develop future leaders and amplify the voices of their constituents. We encourage our employees to give back to their varied professions including leadership in professional organizations. Please visit our website to learn more about Millimans commitments to our people diversity and inclusion social impact and sustainability.
What this position entails
We can teach you what you need to know about our business and the underwriting industry. What we ask of you is to bring your client service skills and natural drive to answer questions and solve problems.
The Client Integration team works closely with all IntelliScript divisions (e.g. Operations Data Analytics Account Management and Product groups). The ideal candidate will visibly represent a successful wellrespected company to our clients within the insurance underwriting space and be part of a team that works closely together to address all issues swiftly and correctly. We offer a unique entrepreneurial environment supporting passionate individuals and enjoy a worklife balance through a variety of perks and programs as well as opportunities for training and networking.
What you will be doing
- Client integration management Leverage your expertise in IntelliScripts SaaS products and technical service API to make a significant impact on over 200 clients.
- Drive and manage client integration timelines in collaboration with internal teams.
- Schedule and lead meetings with client stakeholders sharing best practices and integration specifications.
- Clearly articulate IntelliScripts technical offerings including services and APIs.
- Develop and refine technical documentation for client use.
- Address client queries and requests during the implementation phase.
- Advanced support for internal IntelliScript staff Enhance and streamline existing processes contributing to IntelliScripts modernization by phasing out obsolete workflows and developing new efficient tools and processes to align with future business goals.
- Secondary level client support Provide expert technical support for more complex client inquiries complementing the primary support provided by IntelliScripts Operations team.
- Promptly address client requests.
- Investigate and replicate issues to identify solutions.
- Offer immediate solutions while pursuing more intricate answers.
- Escalate issues to the appropriate team or individual when necessary.
- Collaborate with clients via Teams for interactive problemsolving.
- Assume full responsibility for issues until they are accurately resolved.
What we need
- 2 years of professional experience in a related field
- Proven experience in customer interaction for resolving technical issues
- Solid understanding of SQL including:
- Navigating and interpreting code
- Writing and optimizing queries
- Utilizing stored procedures
- Excellent written and verbal communication skills
What you bring to the table
- Proactive and positive approach to solving problems and addressing client concerns
- Exceptional communication skills articulate and professional in interactions with clients and colleagues across all mediums
- Analytical thinking with the ability to systematically approach and solve complex problems
- Creativity in generating innovative solutions and approaches to challenges
- Strong initiative to identify opportunities act upon and follow through with plans
- Solid technical knowledge with a commitment to continuous learning and skill development
Wish list
- Advanced degree(s) or commitment to continued learning and education
- Experience working in environments governed by HIPAA and/or PCI regulations
- Background in softwareasaservice actuarial science or insurance underwriting industries
- Experience with:
- API tools like Postman or SoapUI
- Programming languages including C# or Terraform
- Coding platforms such as Visual Studio or VSCode
- Jira Service Management
- Modern APIs and Web Services
- AWS with an understanding of its applications
- Utilizing AI to enhance efficiency and insight
- Expertise in technical writing and process improvement
Location
This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield WI.
The expected application deadline for this job is July 31 2025.
Compensation
The salary range is $51000 $119000 depending on relevant factors including but not limited to education skills certifications and location. If relevant experience is less than 5 years the range would be $51000 $98000; for experience of greater than 5 years the range would be $61000 $119000. In addition we offer a performancebased bonus plan prot sharing and generous benets.
Milliman Benefits
We offer a comprehensive benefits package designed to support employees health financial security and wellbeing. Benefits include:
- Medical Dental and Vision Coverage for employees dependents and domestic partners.
- Employee Assistance Program (EAP) Confidential support for personal and workrelated challenges.
- 401(k) Plan Includes a company matching program and profitsharing contributions.
- Discretionary Bonus Program Recognizing employee contributions.
- Flexible Spending Accounts (FSA) Pretax savings for dependent care transportation and eligible medical expenses.
- Paid Time Off (PTO) Begins accruing on the first day of work.
- Fulltime employees accrue 15 days per year.
- Employees working less than fulltime accrue PTO on a prorated basis.
- Holidays A minimum of 10 paid holidays per year.
- Family Building Benefits Includes adoption and fertility assistance.
- Paid Parental Leave Up to 12 weeks of paid leave for employees who meet eligibility criteria.
- Life Insurance & AD&D 100 of premiums covered by Milliman.
- ShortTerm and LongTerm Disability Fully paid by Milliman.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Employment Type
Full-Time
