ARIZONA DEPARTMENT OF ADMINISTRATION

Delivering results that matter by providing best in class support services.

Human Resources Division

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures

Main Office Location: 100 N. 15th Ave. Phoenix AZ 85007

Salary: Up to $60000.00 (DOE)

Grade: 20

Open Until Business Needs Are Met
1st Review of Resumes April 25 2025

As the HR Operations Analyst youll play a pivotal role in our Human Resources team supporting various functional areas such as performance management operations/onboarding and benefits administration. Reporting to the HR Manager youll act as a liaison between ADOAShared Services and the agencies we support ensuring seamless personnel administration for over 40 agencies boards and commissions. We are seeking someone who is looking to further develop their career in Human Resources by being surrounded by HR Professionals who are willing to share knowledge and expertise. By taking this role you will get onthejob experience build relationships with HR departments around the State and develop your HR skill set in an HR Generalist role.

We are looking for someone who is a very conscientious and disciplined person; particularly careful thorough and accurate in their work. Someone who is stable and dependable as well as consistent in their actions. To be successful in this role the person must be peoplefocused helpful and customer service oriented. We are also interested in finding someone who identifies problems and enjoys solving them particularly within their own area of expertise. If you are someone who is detailoriented and accommodating as well as comfortable working as part of a welldefined team then we want you to apply!

In addition expanding your HR Generalist skill set you will also be eligible to further develop your experience in Human Resources by:

• Attending the HR Academy this is an awardwinning program designed and delivered by ADOAHRD and is meant to further develop HR professionals across the State.
• Participating in various Communities of Practices which focus on a variety of HR disciplines including; Recruiting Employee Relations FMLA/ADA Predictive Index and Classification and Compensation in order to learn about State HR procedures and processes.
• Engaging in oneonone coaching with the HR Manager to help develop HR skill sets.
• Learning about HR from the perspective of a centralized HR approach as ADOA is the central hub for all State Agencies covered under the State Personnel System (SPS).
  

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

• Maintain human resources information system (HRIS) records. Provide daytoday administrative support for area of assignment; answers general HR inbox inquiries coordinates with the HRIS Service Desk troubleshoots and route service tickets as appropriate initiates prepares and enter personnel action forms (PAFs) into HRIS (AZ360 audits and corrects personnel actions. Prepare data and reports for HR Manager and CHRO as requested.
• Provides training and instructions to HR Liaisons in HRIS (AZ360. Acts as SME and conducts training related to AZ360 operations. Manages unit projects collects performance metrics generates adhoc HR reports authors standard operating procedures (SOPs) and implements LEAN initiative. Acts as administrator and/or proxy for multiple HR systems including AZPerforms! MAP ASRS Equifax and ServiceNow.
• Oversees onboarding process conducts new employee orientation completes I9 verifications coordinates employee fingerprinting badging and first day arrival. Pulls new hire paperwork from Equifx Compliance Center to be included in personnel files. Conducts offboarding process entering separations in HRIS and providing separation information to employees.
• Assist with benefits administration including enrollment change reporting answering questions and employee communications. Reviews and approves Arizona State Retirement System (ASRS) requests. Enters RASL requests and actions in HRIS. Process requests for annual leave carry over. Reviews and routes documents for executive level appointments special assignment extensions and administrative leave extensions.
• Assists in FMLA administration and serves as backup. Intakes FMLA requests prepares letters and packets for FMLA requests reviews eligibility requirements in HRIS (AZ360 creates pending HRIS actions uploads longterm disability packets to ASRS and coordinates with Leave and Benefits Consultant to support ongoing cases. Pulls FMLA reports (including under 30 report unpaid premium benefits) and coordinate with Consultant when communicating with employee.
• Interprets and applies HR rules policies and procedures; prepares letters memos and communications attends meetings and trainings relevant to area of assignment travels on State business and serves as backup to unit staff. Assist in human resources policy/program implementation.
  

Knowledge of:

• Current principles practices and methods used in the administration of an HR program
• Federal and state employment laws statutes rules and regulations
• Agency policies rules and regulations
• Principles and practices of modern organizational development
• Personnel actions FMLA employee leave workers compensation and HR service delivery
• Proper use and application of English and grammar

Skills in:

• Communicating effectively verbally and in writing
• Establishing priorities among conflicting needs
• Researching collecting and analyzing data and reports
• Developing and implementing various improvement initiatives for assigned program areas
• Identifying the rootcause of issues and formulating solutions
• Research and analysis techniques
• Reviewing and routing service tickets
• Google Docs Sheets Slides and Gmail
• Records and document management
• Maintaining a high degree of confidentiality and providing a high level of customer service

Ability to:

• Analyze specific problem situations and determine acceptable solutions within the framework of laws rules and regulations
• Perform research collect and analyze data and report information
• Negotiate and apply reason persuasively to resolve employee issues
• Comprehend and make inferences from written material
• Demonstrate continuous effort to improve operations decrease turnaround times streamline work processes and work
• cooperatively and jointly to provide quality seamless customer service
• Demonstrate continuous effort to improve operations and streamline work processes

Any combination of training and experience that meet the knowledge skills and abilities (KSAs)

• Bachelors Degree in Human Resources or closely related field
• Two years experience as a Human Resources Analyst or equivalent experience such as HR Assistant Specialist or Generalist
• Relevant HR Certification
• Interest in progressing in the field of Human Resources as a longterm career goal
  

• Background and reference check including state and federal criminal records fingerprint check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and longterm disability insurance
• Optional employee benefits include shortterm disability insurance deferred compensation plans and supplemental life insurance
  

By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

• Participation in ASRS Lifetime Benefit Pension Plan after 27 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer