Intake Specialist
Intake Specialist
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Job Description
Title: Intake Specialist
State Role Title: Intake Specialist
Hiring Range: Commensurate with Experience
Pay Band: UG
Agency: Attorney General & Dept of Law
Location:Office of the Attorney General
Agency Website:
Recruitment Type: General Public G
Job Duties
This position reviews evaluates and responds to consumer inquiries and complaints submitted electronically or by hard copy. The Intake Specialist refers consumer inquiries and complaints within the jurisdiction of the Consumer Protection Section to the Sections Dispute Resolution Unit investigators or attorneys as appropriate. The Intake Specialist refers consumer inquiries and complaints not within the jurisdiction of the Consumer Protection Section to the appropriate local state or federal agency. The position provides consumer education and other information as may be appropriate including information regarding consumer protection laws other consumer protection agencies and other resources. The position conducts research regarding businesses individuals and other government agencies as may be necessary to determine the proper handling of consumer inquiries and complaints. The position prepares responses to Freedom of Information Act requests. In addition the Intake Specialist provides backup coverage for the Consumer Protection Hotline Call Center as needed. The position reports to the Manager of the Counseling Intake and Referral Unit.
Minimum Qualifications
- Qualified candidates should possess strong oral and written communication skills; telephone communication skills; customer service skills; the ability to work efficiently in a fastpaced highvolume environment; knowledge of state and federal consumer protection laws; and knowledge of the handling of consumer complaints by local state and federal agencies.
- Proficiency using personal computers is required.
Additional Considerations
- Preferred candidates will possess a B.A. or B.S. college degree in business administration public administration political science government economics or a related field; or the equivalent combination of experience training and education in consumer protection or regulatory enforcement.
- A solid working knowledge of Microsoft Word Excel and databases is preferred.
Special Instructions
Kindly utilize the Virginia Jobs website to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead please login to the PageUp/RMS system for updates on your applications status.
Contact Information
Name: OAG Recruitment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
