Media Analyst

The Analyst is part of a multidisciplinary team which publishes archives and retrieves information for Mayo Clinic in multimedia formats. The Analyst works with section and division colleagues external vendors/suppliers and staff throughout Mayo Clinic to establish media specifications performance requirements and business needs. Additionally the Analyst participates in consultations related to best practices as well as policy and procedural guidelines. In collaboration with customers and section/division staff utilizes analytical skills to create needs/requirements documents promoting existing services products resources and technology where applicable. Prioritizes work and schedule in order to meet deadlines and accommodate new projects. Coordinates the management of content in accordance with institution and accreditation standards. Guides customers through established processes for new/major redesign or content conversion. Reviews existing processes for continuous improvement opportunities and develops appropriate work groups. Maintains working knowledge of media technologies file formats electronic alternatives policies and procedures regarding distribution of Mayo materials and copyright laws. Stays abreast of institutional standards and external regulations impacting media within the organization.

This position is a combination of remote and onsite support work. Individual must live within driving distance to theMayo Clinic Rochester campus.

During the selection process you may participate in an OnDemand (prerecorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to rerecord your answer to each question Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Bachelors Degree in management business administration information technology/science or industrial engineering from an accredited college or university AND a minimum of one year work experience in consulting operations analysis systems implementation media publishing (print electronic Web) or relevant intern/coop experience required; OR an Associates degree in business or information science and three years work experience in consulting operations analysis systems implementation media publishing (print electronic Web) or relevant inter/coop experience required; OR High School diploma and seven years of work experience in consulting operations analysis systems implementation media publishing or relevant inter/coop experience required.

Proficiency with various publishing tools and systems as required by the specific assignment. Candidate must possess demonstrated customer service skills problemsolving abilities organizational skills and the ability to maintain a high degree of professionalism and confidentiality. Flexibility and adaptability in a changing work environment and the willingness to upgrade skills over time is essential. Candidates must be able to work effectively in a consensusstyle organization that expects and promotes teamwork. Relevant certifications including Certified Forms Systems Professional (CFSP) or Project Management Institute (PMI) are also preferred.

The ideal candidate will be a motivated individual with strong customer service skills detailoriented able to work well under pressure and a background in print and publication.