Training Specialist 9165-2315
Training Specialist 9165-2315
Posted on :
17-04-2025
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1 Vacancy
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Job Description
HM Note: This hybrid contract role is three 3 days in office. Candidates resume must include first and last name. Candidate is required to frequently travel to client sites as directed by the manager.
Description
- Deliver instructions and training interactive demonstration and / or elearning to staff at twentyone 21 CACCs 1000 Ambulance Communication Officers and other required Ministry Stakeholders including ORNGE across the province within established training program content and methodology on the Komutel Avaya Telephony System Geomant Dashboard CMS reporting Automatic Call Distribution and incident handling.
- Provide application and product training to both technical and nontechnical users.
- Develop and deliver training documentation and overall and nbsp;Telephony training strategies including but not limited to training plans for each CACC taking into consideration the unique aspects and needs of each centre.
- Assist in the development design and ensuring quality of all training materials related to the project. and nbsp;
- Provide recommendations for training tools as required.
- Provides supervision handson instruction and training interactive demonstration.
- Evaluates and documents individual participant/student performance; provides feedback and recommends further training if necessary. and nbsp;Administers and grades variable written and/or practical examinations and certifications.
- Work alongside Ministry of Health representatives to ensure EHPMDB processes are incorporated in the training materials while ensuring quality of all training communication material related to the project.
- Work closely with the Training Lead to ensure project activities and amp; timelines are met and effectively communicated to appropriate audiences. and nbsp;
- Report progress against training plan to Training Lead.
- Create final training materials by integrating EHPMDB future state processes with vendor training material.
- Provide input document requirements and support the design and delivery of training programs.
- Provides progress reports to Telephony Project Training Lead and management; identifies and recommends the need for additional/remedial training.
- Provides group leadership supervision and technical and nontechnical direction to ambulance communication officers and CACC management by scheduling work assignments clarifying and interpreting established practices and providing technical advice while ensuring that programming timelines are met.
- Acts as provincewide resource regarding the development and delivery of Telephony training programs.
- Participates on committees and other working groups as part of the Telephony technology training.
- Alongside the training lead provide support to CACC management and staff before they transition to the new telephony solution during the golive and post golive issue resolution
- Leads project implementation assessment through surveys and evaluations etc and reporting post golive findings; leading the development of lessons learned and working with Project Lead to modify transition plans as necessary
Skills
Experience and Skill Set Requirements
Training Experience: 40
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience developing and delivering a province/nationwide training strategy and roll out plan for an operational and First Responder environments
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;5 years of experience as Trainer preferably in OPS or Land Ambulance Dispatch Centers or Paramedic services
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience delivering training material to both technical and nontechnical users.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience creating training material or user documentation preferably in OPS or Healthcare sector
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience creating and managing training project plan/schedules
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstrated ability to plan and manage a complex provincewide schedule and nbsp;
Technical Experience: 20
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstrated experience with telecom and dispatch systems
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Familiar with paramedic practices ambulance dispatch centre operations and related communications system functions
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge of current and emerging 911 technologies to meet needs of the PSAP user community including but not limited to a wide range of Telecommunication technologies for voice video text and data.
Analytical and Communication Skills: 25
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience in the development design and delivery of training material for both technical and nontechnical users at the specified experience level
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge and experience in delivering training on specified packages and platforms
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge of Telephone systems GIS spatial concepts (geographic orientation and mapping) Automated Vehicle Locator Call recording and Dispatching
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Ability to link learning and development strategies/frameworks to policy operational and project goals.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstrated strong problemsolving analytical and organizational skills
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Exceptional verbal and written communication skills presentation skills and interpersonal skills
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Ability to clearly articulate messages to a variety of audiences from entrylevel users to seniorlevel executives.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;A team player with a track record for meeting deadlines. and nbsp; and nbsp; and nbsp; and nbsp;
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Minimum valid drivers license class of G or equivalent as recognized by the Province of Ontario and the ability to travel within Ontario frequently and for extended periods of time. and nbsp; and nbsp; and nbsp; and nbsp;
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Demonstrated experience working with a large project team.
Industry Experience: 15
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience delivering training related to 24x7 critical environments and operations.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Experience with the land ambulance sector and its stakeholder would be an asset.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge of Public Safety including Police Ambulance and Fire.
and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp; and nbsp;Knowledge of Emergency Health Services or Healthcare Sector would be an asset.
Must Haves:
- 5 years of experience as Trainer preferably in OPS or Land Ambulance Dispatch Centers or Paramedic services
- Demonstrated experience with telecom and dispatch systems
- Familiar with paramedic practices ambulance dispatch centre operations and related communications system functions
- Knowledge of current and emerging 911 technologies to meet needs of the PSAP user community including but not limited to a wide range of Telecommunication technologies for voice video text
Employment Type
Full Time
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