Japanese-Speaking Service Desk Agents
Japanese-Speaking Service Desk Agents
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for Japanesespeaking Service Desk Agents with solid Cisco technical support skills to join our highperforming global IT support team. If youre passionate about delivering exceptional customer service solving networking issues and being the first line of defence for tech challenges we want to hear from you!
Key Responsibilities:
Provide firstline technical support to Japanesespeaking customers via phone email and ticketing systems.
Troubleshoot and resolve network connectivity VoIP and Ciscobased hardware/software issues.
Log and manage incidents service requests and problem tickets using ITSM platforms (e.g. ServiceNow).
Escalate unresolved issues to appropriate Tier 2/3 teams while maintaining ownership of the ticket lifecycle.
Deliver exceptional customer experience ensuring clear communication and timely resolution.
Collaborate with crossfunctional teams to ensure knowledge base updates and continuous service improvements.
Maintain a strong understanding of Cisco environments support protocols and diagnostic tools.
Requirements
Fluent in Japanese (Native or N1 level) and proficient in English (business level).
1 3 years experience in technical support or service desk roles.
Working knowledge of Cisco technologies (routers switches firewalls VoIP VPNs).
Ability to troubleshoot basic networking and connectivity issues.
Familiarity with ticketing systems (ServiceNow Remedy Zendesk etc..
Strong customer service orientation and problemsolving mindset.
Availability to work on a rotational shift (including weekends and holidays).
Apply now and become a vital part of our mission to deliver worldclass IT support with a personal touch.
Fluent in Japanese (Native or N1 level) and proficient in English (business level). 1 3 years experience in technical support or service desk roles. Working knowledge of Cisco technologies (routers, switches, firewalls, VoIP, VPNs). Ability to troubleshoot basic networking and connectivity issues. Familiarity with ticketing systems (ServiceNow, Remedy, Zendesk, etc.. Strong customer service orientation and problem-solving mindset. Availability to work on a rotational shift (including weekends and holidays). Apply now and become a vital part of our mission to deliver world-class IT support with a personal touch.
Employment Type
Full Time
