Travel Administrator
Travel Administrator
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21000 - 21000
1 Vacancy
Job Description
Kendrick Recruitment is currently seeking a meticulous and servicedriven Travel Administrator to join a prestigious luxury property group based in Cape Town. This role plays a key part in supporting the guest journey by ensuring that every aspect of the travel experience is expertly planned and seamlessly executed. The ideal candidate will have exceptional organizational skills a strong eye for detail and a passion for delivering outstanding service.
Key Responsibilities:
Administrative & Operational Support:
Manage the travel inbox and distribute or handle inquiries as required
Track and allocate invoice payments appropriately
Provide proactive reporting on provisional bookings
Perform regular accuracy checks on all bookings across properties
Assist with the issuing of flight tickets and coordinate internal travel logistics for senior management
Communicate effectively with thirdparty suppliers to confirm services arranged for guests
Monitor and manage due payments and follow up to ensure timely completion
Generate operational and management reports as needed
Offer general administrative support across the team
Guest Retention & Communication:
Deliver prompt and professional responses to client inquiries
Conduct detailed guest profiling to ensure accurate and personalized service
Build and maintain strong relationships with agents including managing agent familiarisation and educational trips
Coordinate with Operations teams to ensure smooth guest travel experiences
Ensure all relevant booking information is accurately captured and shared
Track and manage data related to repeat business
Travel Arrangements:
Support Travel Designers in understanding guests preferences needs and budgets
Demonstrate expert destination knowledge including Time Tide properties and other locations
Create detailed travel itineraries using inhouse itinerary tools
Book domestic and international flights as well as additional thirdparty services
Experience Qualifications and Competencies:
Proficient in Microsoft Suite (Outlook Excel Word)
Knowledge of Res Request Safari Portal and HubSpot is an advantage
Strong passion for the luxury travel industry
Excellent written and verbal communication skills
Proven accuracy and attention to detail in all tasks
Strong customer service orientation with a proactive mindset
Skilled in negotiation and problem solving
Exceptional planning and organizational ability
Creative thinker with initiative
Collaborative team player who shares knowledge and contributes ideas
Professional demeanour with a positive and engaging attitude
Ability to build relationships with individuals across cultures
Flexibility to work outside standard office hours when required
If you are detailoriented passionate about luxury travel and ready to be part of a dynamic and growing team please send your CV to apply.
Employment Type
Full Time
