Front Desk Agent - Providence Marriott Downtown
Front Desk Agent - Providence Marriott Downtown
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Salary Not Disclosed
1 Vacancy
Job Description
Meyer Jabara Hotels has distinguished itself as an employer of choice attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottomline.
Job Title: Front Desk Agent
Department: Front Office
Reports to: Director of Front Office
Do you have the J Quality
The Providence Marriott Downtown is looking to add multiple enthusiastic and outgoing Front Desk Associates to join the team!
Here at the Providence Marriott Downtown we offer the top pay in the Providence Market free meals free parking and amazing hotel benefits including discounted rooms and discounted food.
Previous Marriott or Hotel Front Desk Experience Preferred but we are willing to train!
Position Summary:
The main functions of the Front Desk Agent is directly responsible for the prompt efficient and courteous check in and check out of guests. He or she is to ensure efficient communication with team members vendors and guests. The Front Desk Agent must maintain a welcoming attitude and respond to all service questions and requests. He or she is also responsible for safeguarding both the hotels guests and its assets by following all established in the hotels policies and procedures. The Front Desk Agent is responsible for collecting monies for services rendered during a guest stay and for meeting many other guests needs during their stay.
Experience & Education:
1 to 2 years of experience in a hotel or a related field preferred
High School diploma or equivalent required
College course work in related field helpful
Previous customer service experience strongly preferred.
Ability to work with various types of equipment such as computer Credit Card Authorization machine projector copier scanner other office equipment telephone twoway radio.
Ability to work with Microsoft Office products and various other software programs.
Physical Requirements:
Light work Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objects
Ability to work under variable temperatures and noise levels
Near Vision The ability to see details at close range
Ability to bend stretch twist or reach with your body and arms
Must be able to stand and/or walk for lengthy periods of time
Essential Duties & Functions:
Approach all encounters with guests and employees in a friendly service oriented manner
Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming as defined in the hotel handbook when working
Comply at all times hotels policies and procedures to encourage safe and efficient hotel operations
Positively interact with hotel guests
Check guests in and out of the hotel
Confirm payment method at check in and obtain full payment at check out
Log all requests and confirm completion
Direct guests to daily functions within the hotel
Review PMS inventory and house count for availability and rates
Book reservations for day of arrival or future stays
Balance and prepare individual paperwork for closing shift
Balance bank daily (which includes counting bank before beginning a shift and after shift closes)
Maintain and market special guest programs
Handle incoming/outgoing calls
Take and deliver messages
Be familiar with guest privacy
Provide information about hotel
Know emergency procedures
Know VIP procedures
Run copies and charge guests as needed
Send faxes and charge as needed
Run daily arrival report and annotate guest reservation/inform team of special requests
Review changes in Policy and Procedure
Distribute faxes packages and mail to guest services for delivery or inform guest of receipt
Stock and clean work space for next shift
Distribute billing reports to hotel outlets
Prepare key check inventory
Block bus tours and notify Housekeeping
Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
Providence Marriott Downtown 354 Rooms
One Orms Street Providence Rhode Island 02904 USA
Managed by Meyer Jabara Hotels:
The difference between being a good business and an amazing business can be found in the companys footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.
Other details
- Job FamilyNew Jobs
- Pay TypeHourly
- Job Start DateMonday April 14 2025
Required Experience:
Unclear Seniority
Employment Type
Hourly
