Intake Coordinator II 651497
Intake Coordinator II 651497
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Salary Not Disclosed
1 Vacancy
Job Description
You were meant for Hopkins. Johns Hopkins Pharmaquip is a private notforprofit community health care provider governed by a communitybased board of trustees. We can offer the most advanced innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.
What Awaits You
- Career growth and development
- Diverse and collaborative working environment
- Paid Time Off
- Affordable and comprehensive benefits package
TheIntake CoordinatorII reports to the Department Supervisor this position will demonstrate an advanced level of proficiency with multiple payers and complex
products offered within homebased services. Proficient knowledge of necessary data elements to satisfy compliance and regulatory requirements to enable billing and collection efforts. Independently troubleshoot and resolve complex clinical customer issues daily. Act as a resource for multi disciplinary team members including RN; PT; RT; OT; enteral team and other members of the HME division. Real time education and training of staff in accordance to standard operating procedures. Collaborate with physician payer customer referral or other team members to ensure
patient referral needs are met in a timely and efficient manner. Ability to assess and navigate complex customer inquiries. Provide excellent service to customers during every interaction. Ability to successfully complete service recovery and deescalation. Detail oriented and ability to function as a mentor; subject matter expert and preceptor. Demonstrate excellent service standards during every interaction. Other chief responsibilities include but not limited to: complete and accurate entry and review of patient file verify eligibility of benefits obtaining authorization and/or CMN documentation review for complex clinical items and coordination. Ability to clearly communicate any issues with missing information with referral source and/or prescriber. Independently follow up and resolve issues. Act as a resource for multi disciplinary team members including RN; PT; RT; OT; enteral team and other members of the HME division.
Hear from our hospital president
Day Shift
Weekends Required
Education:
- High school diploma or GED
- Post high school education or training preferred
- Industry relative experience minimum 2 years
- AA degree preferred
Knowledge:
- Intermediate/advanced experience medical field; minimum of 1 year
- Extensive knowledge of coding; review of medical policy & matching ICD10 to HCPC.
- Extensive knowledge of government compliance and payer requirements for HME equipment and supplies
- Exceptional Customer service principals and service expectations
- Positive Culture teambuilding employee engagement culture maturity
- Knowledge of billing and collections and how to integrate medical coding and reimbursement rules changes into workflow
Skills:
- Accurate and timely data entry; Detail oriented and organized
- Advanced communication skills written and oral clear/professional with customers
- Advanced product knowledge of JHHCG products & services. Selection of homecare equipment/supply based on need and physician order
- Ability to function as a resource/mentor to intake 1 position subject matter expert preceptor training.
- Call center experience preferred
- Ability to work independently for problem resolution ability to be a cross functional subject matter expert in the absence of a leader
- Intermediate ability to successfully deescalate and facilitate prioritized accounts
Work Experience:
- 2 years customer service required
- Experience working in a medical environment familiarity with durable medical equipment required
- Experience working in a call center preferred
- Experience with billing and collections preferred
Our competitiveBenefit Packageis designed to support the wellbeing and financial security of our employees and includes:
- Full medical dental and vision plans
- Retirement plans
- Paid time off (PTO)
- Tuition reimbursement for you and your dependents
- Earn up to $1000 annually for practicing selfcare with Healthy @ Hopkins
- Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
- And more! Visit Notices:
***Effective January 1st 2022 you must be fully vaccinated with an FDA COVID19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper 6/1/23 employees at Johns Hopkins All Childrens Hospital its affiliate locations and Florida State Residents are not required to obtain the COVID19 vaccine. In the wake of the COVID19 pandemic the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.
***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position
Salary Range: Minimum15.00per hour Maximum24.09per will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and wellbeing of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drugfree workplace employers.
Required Experience:
IC
Employment Type
Full-Time
