Front Desk Supervisor - Providence Marriott Downtown

Meyer Jabara Hotels

Posted on : 14-04-2025

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1 Vacancy

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Job Location

Providence, RI - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 14-04-2025

Job Description

Meyer Jabara Hotels has distinguished itself as an employer of choice attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottomline.

Front Desk Supervisor Providence Marriott Downtown

Do you have the J Quality

applicants should send cover letter and resume to:

Responsible for shift operations of the Front Desk and PBX. Train and supervise Front Desk and PBX associates. Ensure delivery of outstanding guest service successful checkin and checkout of guest rooms respond to all inquiries regarding guest reservations and guest requests. The Front Office department and PBX will act as a service and information hub for all inquiries. Support rate strategies put in place by the Revenue Manager and Sales Department and maximize the walkin potential revenue. Promote complete guest and employee satisfaction and keep it ALIVE within the department. Support the FOM and AFOM with enforcement of SOPs and directives. Play a key role in shift change communication.

ESSENTIAL FUNCTIONS:

Journey Philosophy Demonstrate knowledge of the MeyerJabara Journey Philosophy and practices culture terminology organizational structure and principles. That philosophy should be portrayed in the professional appearance behavior integrity openness and accessibility to employees. Achieve performance objectives in accordance with the components of empowerment and principles of leadership. Your role is that of Coach and Mentor to the other associates in the Front Office area.

Supervisory Responsibility Demonstrate strong working knowledge and support of departmental SOPs hotel LSOPs and overall familiarity with company SOPs. Portray a professional manner with regard to appearance behavior ethics and compliance with policy. Promote effective people/supervisory skills through reward and recognition as well as progressive discipline thus ensuring a positive and productive work environment.

Communications Communication should be accurate and timely. Use successful communication techniques to ensure staff has a clear understanding of information. Prepare clear legible and concise correspondence memos letters instructions and reports following the correct format. Effective verbal communication will be key.

Financial Responsibility Control departmental expenses through effective use of forecast data proper scheduling responding to business fluctuations. Control departmental expenses through adherence cash and credit policies and overall followup to issues that affect profit or loss.

Human Resources Be fully aware of all Human Resources SOPs and LSOPs as it pertains to the following: hiring orientation training PA processing. Model strong employee relations qualities by developing teamwork and maintaining high morale and introducing incentive opportunities to the team. Promote solid solutions to the Associate Opinion Survey and support these action plans. Participate in HR associate planned events.

Safety & Security Be active in the management role of safety and security. Must be versed in all emergency and injury/accident reporting procedures. Implement steps to ensure the safety of the staff guests and the owners investments. Commit to nondisclosure of guest information.

Technical Knowledge Demonstrate thorough knowledge of hotel PMS system and MARSHA reservations system. Fully utilize the programs to aid in delivery of outstanding guest service. Know the report capabilities and utilize them to communicate pertinent information and troubleshoot guest related challenges and/or inquiries. Utilize the programs to manage the house and ensure requests are met.

Projects/Special Assignments Develop and implement creative guest service differentiators for the Front Office Areas. Initiate and complete special projects as assigned by the FOM in the areas of but not limited to training SOPs and guest service.

Problem Resolution: As the service hub of the hotel manage the resolution of problems to insure they are corrected in a timely manner correctly and to the guests satisfaction. Implement empowerment procedures among the staff so that any and all guest related concerns or challenges can be addressed and corrected on the spot.

Absolute commitment to improved Guest Satisfaction Scores.

The difference between being a good business and an amazing business can be found in the companys footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.

Other details

Job FamilyNew Jobs

Pay TypeHourly

Job Start DateMonday April 28 2025

Required Experience:
Manager

Employment Type

Hourly

Company Industry

Key Skills

ENT

Hr Internship

Cardiac

Conservation

Excel

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About Company

Meyer Jabara Hotels

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