Planetree Person-Centered Care Consultant USA
Planetree Person-Centered Care Consultant USA
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Job Description
JOB DESCRIPTION
Position Overview
Position Title
PersonCentered Care (PCC) Consultant Americas
Location / Region
United States
Direct Reports
None
Reports To
PCC Senior Consultant Americas or next highest position
Employment Status
Full Time Exempt
Salary Band
Consultant / Associate Director
Work Location
Remote
Travel Requirements
50 or greater as required domestic and international
Salary
$90000 $110000 USD base commensurate with experience
Commission Eligible
Yes as per internal procedures
Bonus Eligible
Yes based on performance goals and organizational performance
Sales Target
NA
Billing / Revenue Target
2x annual compensation
Sponsorship
Candidates must have the legal right to work in the United States sponsorship is not offered
Relocation
None
Your application will require you to upload a CV/resume and cover letter.
Applications not submitted via the Griffin Health Careers website will not be accepted.
Position Summary
Planetree a global nonprofit organization working to humanize the healthcare experience is growing and requires a PersonCentered Care (PCC) Consultant Americas to join our highly engaged consulting team charged with turning concept into reality by partnering with healthcare organizations around the world to implement evidencedbased PCC practices. Our PCC Consultants work alongside client teams rolling up their sleeves to identify implement and sustain PCC improvement opportunities and drive cultural transformation in complex operating environments. Our consultants wear many hats : trainer facilitator coach champion data analyst advocate listener and communicator (from board room to bedside). This is an ideal opportunity for someone who thrives in a fastpaced clientfacing role and wants to engage with organizations worldwide to advance a compassionate personcentered vision for healthcare.
PCC Consultants apply their deep understanding of the global healthcare landscape including industry trends and key challenges and priorities to meet client needs. They own the daytoday client relationship and partner to implement personcentered care practices. They work crossfunctionally with internal team members to identify new opportunities to address client challenges ensure solutions are implemented on time and align with the clients PCC strategy. Consultants will proactively leverage best practices proactive coaching and relationship management to support client success.
The ideal candidate will have prior experience implementing Planetrees evidencebased framework for personcentered care and/or deep experience implementing PCC practices within a complex healthcare environment.
Responsibilities
Client Service Delivery
- Coach and support staff at client healthcare organizations to implement Planetrees PCC Framework according to the Planetree Method. This includes but is not limited to presentations workshop facilitation conducting assessments and providing both oral and written reports and recommendations
- Provide daily oversight and management of assigned client relationships and projects supporting effective implementation of Planetree contracted programs and services
- Demonstrate an understanding of the complex challenges facing healthcare organizations and how Planetree programs align with improvement/transformation activities
- Cultivate relationships with assigned clients and engage with them as active partners embodying Planetrees roll up your sleeves approach to partnership and service
- Serve as a trusted advisor and confidante to senior leaders at client organizations enabling and promoting positive organizational change
- Understand implement and teach process improvement methodologies
- Actively and curiously engage in continuous learning related to the evolution of personcentered care
- Demonstrate an ability to consolidate large datasets into distilled themes and recommendations including an understanding of relationships between qualitative and quantitative data
- Independently manage travel to both domestic and international locations
Product & Content Management
- Complete required training and maintain competency in all Planetree products and services
- Seek feedback and review evaluation data to support continuous improvement in service delivery
- Deliver services and content with high fidelity according to internal guidelines
- Continuously evolve and improve Planetree tools and resources to advance PCC and organizational mission
- Contribute to the development of curricula plans of engagement and assessment tools to support the needs of healthcare organizations
Business Development & Marketing
- Collaborate with sales teams as required for complex proposals client requirements and requests for proposals
- Prepare presentations and speak at conferences to represent Planetree and its services as required
- Contribute to Planetree thought leadership through webinars case studies outreach
Teamwork & Culture
- Live and uphold the Planetree Mission Vision and Values in all interactions with colleagues partners and clients
- Be a reliable kind colleague and partner in delivering highquality programs and services to advance Planetrees mission
- Demonstrate and convey compassion and empathy partnership and collaboration and humility and openness
- Be willing to give and receive constructive justintime feedback
- Contribute to Planetrees organizational learning and development by bringing field experiences and insights back to the team to drive innovation
- Complete mandatory training as required
Data & Billing
- Manage and update all client information in Salesforce
- Track billable hours for client work to maintain accurate invoicing
- Ensure minimum billing targets are achieved based on client delivery obligations
- Manage budgets and contract spenddown for client engagements and conduct followup on accounts receivable as required with the Finance team
Critical Skills
- Direct handson experience implementing PCC or related practices or improvement programs within a complex healthcare organization
- Demonstrated interest in driving positive change in healthcare
- Comfortable engaging in professional communication (written oral nonverbal) with individuals from a variety of backgrounds and cultures
- Able to manage multiple projects with competing priorities and timelines and deliver highcaliber work on time and budget
- Flexible and able to adapt to various situations and conditions
Minimum Competencies
Area
Minimum
Preferred
Education
Bachelors degree in a healthcarerelated field and/or education organizational development hospitality or similar industry
Master of Business Administration (MBA) or Master of Healthcare Administration (MHA) or similar
Additional research certifications or other masters degree
Experience
Demonstrated handson experience designing implementing and measuring PCC improvement practices and programs in a healthcare environment
Obsession with customer experience including followup and problemresolution
8 years experience in healthcare
5 years demonstrated relationship management experience
Excellent interpersonal communication listening and presentation skills
Solid working knowledge of improvement methodology best practices and data analytics
Experience working closely with healthcare leadership clinicians/staff and patients/family partners to provide education organization development and consulting
History of effectively managing multiple competing responsibilities with the ability to prioritize
Demonstrated analytical skills and ability to think strategically and solve problems
Strong project management skills
International healthcare experience
Senior operational positions at healthcare provider organizations
Clinical background (e.g. physician nurse allied health professional etc.
PMP or other similar certification
Worked in a PCC Steering Team and/or PFPC
Technology
Proficient in Microsoft Office (Word Excel PowerPoint OneDrive) and 365 products
Proficient with video conferencing platforms such as Zoom and Microsoft Teams
Proficient with presentation technology requirements
Proficient with project management tools
Proficient with Salesforce
Proficient with Expensify
License
Fellow in PersonCentered Care credential to be earned within one 1 year of hire start date
FACHE or related
LEAN Six Sigma or other similar certification
Certified coach or equivalent license
Language
English proficiency written and verbal
Other foreign languages where Planetree delivers services in AMERICAS (e.g. Spanish Portuguese French etc.
Performance Evaluation
Performance objectives will be established at the beginning of the team members period of employment. These objectives will be discussed and agreed with the team members direct line manager. This will form the team members Development & Performance Plan for the year.
Performance will be evaluated by:
- Feedback on work achievements and issues through ongoing discussions and performance evaluations
- Periodic external member/partner feedback on services provided
- Performance indicators for systems relating to the delivery of Planetree products and services
- Performance indicators for critical areas of responsibility
Diversity Statement
Planetree is a nonprofit 501 (c) 3 organization. We work in over 35 countries and value diversity in our work and workplace. In our work we promote respect inclusion and compassion towards all stakeholders in the healthcare enterprise. We encourage qualified candidates of any race religion creed or orientation to join our missiondriven team.
Additional Information
All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all the following: SSN/SIN validation education verification employment verification criminal check search against global sanctions and government watch lists fingerprint verification credit check and/or drug test. By applying for a position with Planetree you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetrees employment policies. You will be notified during the hiring process which checks are required for the position.
Pay Transparency NonDiscrimination Notice Planetree will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
The expected base salary for this position ranges from $9000 to $110000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on various factors including relevant skills training experience education and where applicable licensure or certifications obtained. Market and organizational factors are also considered.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: Experience:
Contract
Employment Type
Full-Time
