Engineer I Field Service
Engineer I Field Service
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Work Schedule
First Shift (Days)Environmental Conditions
Able to lift 40 lbs. without assistance Adherence to all Good Manufacturing Practices (GMP) Safety Standards Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.Job Description
Work Schedule
Standard (MonFri)
Environmental Conditions
Able to lift 40 lbs. without assistance Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.
Job Description
Position Objective
The Field Service Engineer (FSE) performs customer installs repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to tackle technical problems and identify areas to improve their work.
Functions
- Provides onsite installation of instruments upgrades updates repairs and preventative maintenance service
- Demonstrates integrity understanding tact fairness and technical knowledge in all customer interactions
- Achieves specified revenue targets while satisfying customer needs from instrument repair installs and PMs or equivalent experience.
- Interacts with customers to offer and close the sale of service contracts and other service products
- Collaborates with internal partners to resolve customer issues and improve processes
- Adheres to all reporting responsibilities
- Is familiar with and follows policies that pertain to the handling of spare parts: ordering usage returns physical count car stock management etc.
- Completes Qualification & Validation Products at customer sites
- Keeps uptodate with training staff meetings and industry developments to maintain technical proficiency in new products markets customers and competitors.
Education Requirements
- Requires a bachelors degree in engineering biology chemistry or a related field or equivalent work experience and knowledge
Required Qualifications
- Minimum of 2 years of meaningful experience with science engineering and/or customer skills
- Effective communication both oral and written
- Knowledge of and ability to deliver a high degree of customer fulfillment
- Strong technical electromechanical and laboratory knowledge
- Exercises sound logic and judgment in setting work priorities
- Strong organizational and administrative skills
- Uses effective questioning to identify customer needs
- Participates as a positive influence on the team
- Quickly adapts to change with positive and constructive feedback
Preferred Qualifications
- Experience in a clinical diagnostics and/or other regulated environment
- Curiosity about learning and understanding IT systems and processes
- Experience with related technology
Working Conditions
Frequent travel to the customer site is required. Works both in the home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Be able to work safely with chemicals and hazardous materials.
Compensation and Benefits
Variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
- A choice of national medical and dental plans and a national vision plan including health incentive programs
- Employee assistance and family support programs including commuter benefits and tuition reimbursement
- Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
- Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Compensation and Benefits
The hourly pay range estimated for this position based in Maryland is $25.60$38.40.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave 3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short and longterm disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved