Majors Solution Consultant
Majors Solution Consultant
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1 Vacancy
Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
Five9 is looking for a Majors Solution Consultant to lead and manage all aspects of the technical selling of Five9s On Demand Call Center software for our Strategic clients. This includes collaborating on sales proposals providing presales support to the Majors Sales Team solution selling and making best practice recommendations which enable our Customers to get optimal results from their Call Center. We only hire professionals who have a minimum of 15 years experience with operating selling or servicing customer contact/engagement centers for sales or service. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism persistence focus and ability to execute while selling or serving our customers.
Key Responsibilities:
- Viewed as a Contact Center SME internally and externally to the Solutions Consulting organization.
- Strong ability to deliver compelling presentations to large groups remotely and in person.
- Experience managing complex issues to resolution by building consensus across a variety of internal and external stakeholders.
- Demonstrable experience selling to deals over $3M ACV.
- Act as liaison between Solution Consulting and Product Management to help guide the Five9 Product Strategy.
- Collaborate with Sales Directors to create deal specific solution visions and appropriate talk tracks.
- Collaborate with internal teams to design processes and methodologies that support selling to and growth in the Fortune 500 market.
- Review and analyze current Five9 and ISV solutions and their ability to support Strategic Sales objectives.
- Identify and propose specific strategies initiatives and remedies necessary to align Five9 technology with Strategic Sales objectives.
- Ability to qualify complex projects and understand the details of complex projects.
- Experience negotiating persuading and driving issues to resolution. Builds support and agreement by engaging all interested parties and understanding their perspective(s)
Key Qualifications:
- Education Bachelors or Equivalent Experience Preferred
- Years of experience 15 Years Preferred
- Extensive onsite and webbased Executive presentation experience and skills
- Outstanding verbal written and presentation skills with the ability to foster effective customer relationships.
- Proven record of successful solution selling demonstrations and presentations to close deals
- Technical aptitude and a high degree of selfmotivation to learn new technologies including building live presentation environments and proof of concepts for prospects and customers
- Enterprise architecture design
- Contact Center industry experience
Preferred Experience:
- CRM
- IVR
- IP Telephony (basic networking knowledge assumed)
- WFO
- IP Telephony (basic networking knowledge assumed)
Work Location: This role is fully remote.
As part of our continued commitment to diversity equity and inclusion Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to: skill set depth of experience certifications and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally the total compensation package for this position may also include an annual performance bonus stock and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health dental and vision coverage beginning on the first day of employment. Five9 covers 100 of the employee portion of the health dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & LongTerm Disability Basic Life Insurance and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy coaching and selfguided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off Company paid holidays paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here:9/ptpt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Contract
Employment Type
Full Time
