Senior Support Engineer
Senior Support Engineer
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
Are you interested in joining the team behind Amazons newest innovation Come help us work on world class software for our customers!
The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Job responsibilities
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Java and C
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and followup to maintain service level agreements
Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill set
Key job responsibilities
On a typical day engineers might dive deep into understanding the root cause of customer issue investigate why a metric is trending the wrong way consult with top engineers at Amazon or discuss radical new approaches to automate operational issues.
Our senior support engineering roles help engineers develop a broad range of skills. Experienced systems development engineers often have leadership impact on their teams by becoming subject matter experts on several services. They develop build deploy operate sustain and grow the services in cloud production environments. They are able to utilize trends and metrics to identify opportunities for improvements. They help develop and refine procedures used by their team and internal customers. They are able to develop at a high standard and can deal with new and ambiguous problem domains while consistently delivering customer impacting change.
5 years of software development or 5 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Experience in agile/scrum or related collaborative workflow
Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Job responsibilities
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Java and C
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and followup to maintain service level agreements
Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill set
Key job responsibilities
On a typical day engineers might dive deep into understanding the root cause of customer issue investigate why a metric is trending the wrong way consult with top engineers at Amazon or discuss radical new approaches to automate operational issues.
Our senior support engineering roles help engineers develop a broad range of skills. Experienced systems development engineers often have leadership impact on their teams by becoming subject matter experts on several services. They develop build deploy operate sustain and grow the services in cloud production environments. They are able to utilize trends and metrics to identify opportunities for improvements. They help develop and refine procedures used by their team and internal customers. They are able to develop at a high standard and can deal with new and ambiguous problem domains while consistently delivering customer impacting change.
5 years of software development or 5 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Experience in agile/scrum or related collaborative workflow
Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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