General Manager - Hotel Erwin Venice Beach

About our company:

Springboard Hospitality is a premier thirdparty hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators savvy storytellers adventureseekers tech entrepreneurs freethinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.

Springboard values intentional culture and wholeheartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards awardwinning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu while also supporting a modern work remote culture for select positions. MISSION GENERAL MANAGER HOTEL ERWIN

Were looking for an inspiring handson leader to drive a bold guestcentric vision at Hotel Erwinsomeone who motivates the team to deliver exceptional experiences while achieving strong commercial results. The General Manager will oversee all aspects of hotel operations with a strong focus on guest satisfaction service consistency and financial performance.

The ideal candidate brings a commercial mindset with preferred experience in sales or revenue management and a proven ability to lead teams drive topline revenue and execute branddefining service. This role is about more than maintaining standardsits about elevating the guest journey building a performancedriven culture and ensuring the hotel thrives in both reputation and profitability.

SCOPE OF WORK TEAM

• Reports to Vice President of Operations
• Report to vice president concerning overall performance of property and accomplishments within the operation.
• The General Manager oversees all aspects of hotel operations leads a crossfunctional team and serves as the key liaison between the property corporate leadership and the local community.

RESPONSIBILITIES

• Provide overall leadership and strategic direction for hotel operations ensuring alignment with performance goals guest satisfaction and brand standards.

• Drive commercial success through active collaboration with sales marketing and revenue teams to maximize occupancy ADR and RevPAR while identifying new revenue opportunities and maintaining strong market positioning.

• Lead the budgeting forecasting and business planning processanalyzing performance metrics identifying variances and implementing strategies to improve profitability and operational efficiency.

• Ensure compliance with all local state and federal regulations including wage and hour laws tax requirements health and safety and labor guidelines.

• Hire train and mentor department heads fostering a highperforming team culture with clear accountability strong communication and continuous development.

• Build and maintain a guestfirst culture by reinforcing service excellence conducting daily property walks and engaging directly with guests and team members.

• Oversee cost control cleanliness maintenance and presentation of all guestfacing areas ensuring operational excellence and a welcoming environment at all times.

• Represent the hotel in the local community through partnerships events and outreach while maintaining a strong internal connection to corporate initiatives.

• Lead or participate in brand and company initiatives including corporate meetings sales efforts and innovation or standards committees.

• Champion continuous improvement in operational programs such as sustainability safety diversity and inclusion and employee engagement.

EXPERIENCE:

• Prior Experience:

  • Minimum 57 years of progressive hotel management experience including at least 2 years as a General Manager in a lifestyle or independent property.

  • Proven commercial acumen with a strong background in either sales or revenue management and a track record of driving topline performance and market share growth.

  • Demonstrated success in leading crossfunctional teams developing strong workplace culture and consistently delivering exceptional guest experiences while meeting or exceeding financial goals.

• Education:
  • College Degree or equivalent education i.e. hotel Business College.
• Subject Expertise:

  • Deep understanding of hotel operations across all departments including sales and marketing strategy revenue management guest experience property maintenance labor relations financial planning and regulatory compliance.

  • Proven ability to develop and execute business plans manage forecasts and budgets and implement quality assurance and service excellence programs.

  • Strong commercial acumen with the ability to analyze market trends optimize pricing strategies and collaborate crossfunctionally to drive revenue and profitability.

  • Inspiring leadership skills with a focus on building highperforming teams setting clear goals and fostering a culture of accountability growth and engagement.

  • Exceptional interpersonal and communication skills with the ability to build rapport with team members guests ownership groups and community partners.

  • Highly organized and detailoriented with the ability to prioritize and manage multiple projects in a fastpaced environment.

  • Technologically proficient with working knowledge of Microsoft Office PMS systems such as Opera and data analysis tools for operational and financial reporting.

  • Strong judgment discretion and a commitment to maintaining confidentiality and professionalism in all matters.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours Monday Friday 8am 5pm (PST) while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical Dental Vision Life Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 46 Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Companywide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.
• INDEPENDENT. We are freethinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working handinhand.
• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.