Program Manager II Last Mile ACES - Quality
Program Manager II Last Mile ACES - Quality
Posted on :
14-04-2025
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1 Vacancy
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Job Description
We are seeking a Program Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team.
The successful candidate has last mile logistics experience an interest in and ability to work and think analytically and manage all the aspects of multidisciplinary projects processes and programs.
Key job responsibilities
Become an subject matter expert for AMZL and customer service processes and systems
Conduct root cause analysis define corrective actions and ensure they are completed. Dive deep on executive escalations.
Develop a thorough understanding of customer needs and pain points related to our deliveries both existing and potential. Produce white papers and present to senior management.
Build strong relationships with stakeholders to understand and evaluate business priorities define shared opportunities and requirements and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for customers while influencing with and without authority.
Deliver endtoend continuous improvement programs projects and and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation.
On this role the program manager will support the standardization and optimization of our Last Mile delivery network to meet safety customer experience productivity quality and cost goals.
This role involves continuous communication with local functional business owners and technical Engineering teams at both the European and WorldWide level.
About the team
Amazon Logistics or AMZL handles Last Mile delivery duties in partnership with multiple stakeholders LM Ops NOC CPU LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions.
Key job responsibilities
Key job responsibilities
Develop and improve Amazon Logistics equipment and processes to enhance safety associate/driver experience capacity speed quality and cost goals
Drive a culture of standardization and innovation across WW Process Engineering Org.
Initiate define plan and manage the roll out of the product features and enhancements for the next generation of AMZL Delivery Stations.
Present concepts designs program updates and roadmap to senior leadership on a frequent basis. Strong written and verbal communication skills.
Responsible to integrate new equipment designs process improvements safety enhancement etc.; into standard designs.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
A degree in the technical field of Supply Chain Operations Engineering or Mathematics.
Relevant experience with last mile and/or customer service processes and technologies.
Relevant experience of communicating with a wide range of stakeholders including your peers and leadership.
Experience in completing a high volume of tasks and projects with little to no guidance and tight deadlines.
Relevant experience scoping leading and implementing process improvements through: Lean process Kaizen and/or Six Sigma.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The successful candidate has last mile logistics experience an interest in and ability to work and think analytically and manage all the aspects of multidisciplinary projects processes and programs.
Key job responsibilities
Become an subject matter expert for AMZL and customer service processes and systems
Conduct root cause analysis define corrective actions and ensure they are completed. Dive deep on executive escalations.
Develop a thorough understanding of customer needs and pain points related to our deliveries both existing and potential. Produce white papers and present to senior management.
Build strong relationships with stakeholders to understand and evaluate business priorities define shared opportunities and requirements and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for customers while influencing with and without authority.
Deliver endtoend continuous improvement programs projects and and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation.
On this role the program manager will support the standardization and optimization of our Last Mile delivery network to meet safety customer experience productivity quality and cost goals.
This role involves continuous communication with local functional business owners and technical Engineering teams at both the European and WorldWide level.
About the team
Amazon Logistics or AMZL handles Last Mile delivery duties in partnership with multiple stakeholders LM Ops NOC CPU LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions.
Key job responsibilities
Key job responsibilities
Develop and improve Amazon Logistics equipment and processes to enhance safety associate/driver experience capacity speed quality and cost goals
Drive a culture of standardization and innovation across WW Process Engineering Org.
Initiate define plan and manage the roll out of the product features and enhancements for the next generation of AMZL Delivery Stations.
Present concepts designs program updates and roadmap to senior leadership on a frequent basis. Strong written and verbal communication skills.
Responsible to integrate new equipment designs process improvements safety enhancement etc.; into standard designs.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
A degree in the technical field of Supply Chain Operations Engineering or Mathematics.
Relevant experience with last mile and/or customer service processes and technologies.
Relevant experience of communicating with a wide range of stakeholders including your peers and leadership.
Experience in completing a high volume of tasks and projects with little to no guidance and tight deadlines.
Relevant experience scoping leading and implementing process improvements through: Lean process Kaizen and/or Six Sigma.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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