Payment Cashier

Now hiring parttime Payment Cashiers! Bring your strong customer service skills and help create a welcoming supportive experience for every patientwhere every interaction makes a difference.

Presbyterian is seeking a Payment Cashier/Patient Access Advocate I is responsible for the primary registration of patient accounts including selfpay government and commercial accounts on the date of service for both scheduled and unscheduled visits. This role performs key registration functions such as updating demographic information verifying insurance collecting pointofservice liabilities and documenting all required information in the ADT system.

The Payment Cashier ensures that all account information is accurate to support clean billing processes. A foundational understanding of Medicare (CMS) guidelines along with other relevant compliance and regulatory standards applicable to Patient Access is essential.

This role also emphasizes delivering the highest level of customer service during patient interactions and assisting patients and visitors with wayfinding as needed.

How you belong matters here.

We value our employees differences and find strength in the diversity of our team and community.

At Presbyterian its not just what we do that matters. Its how we do it and it starts with our incredible team. From Information Technology to Food Services and beyond our nonclinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Part Time Required Need Exempt: No
• Job is based Presbyterian Hospital
• Work hours: Varied Days and Hours 8 am to 12 pm.
• Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical gym memberships and an employee wellness program.

Ideal Candidate:

6 months experience in healthcare setting or 1 year customer service background.

Typical day:

Cashier is responsible for the daily reconciliation of all servicerelated payments recorded during their shift as well as resolution of any payment discrepancies. No need to make any bank deposits.

• High school diploma/GED
• 6 months experience in healthcare setting or 1 year customer service background.
• Pass 2 week Patient Access Academy with a passing score of 85 or higher (within 6 mos of start).
• CHAA CHAM or other industry equivalent certification preferred
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG ICD10 CPT HCPCS) preferred
• Requires basic understanding of registration and healthcare.
• Basic knowledge in Microsoft Office Products

• Ability to provide exceptional patient experience for patients and patient families by using CARES AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and deescalation processes.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educates patients for whom they speak regarding insurance benefits and liabilities.
• Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial matters
  Encounter Components:
• Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
• Obtain/confirm and enter demographic and other financial information not obtained during preregistration/financial clearance process necessary for account completion.
• Obtain missing insurance information to include policy number group number date of birth and insurance phone number if not already identified in account.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
• Accurately document actions taken in the system of record to drive effective followup and ensure an accurate audit trail.
• Maintain ongoing knowledge of authorization requirements and payer guidelines. Maintain a knowledge of Medicare (CMS) guidelines as it relates to admissions and outpatient services. Ensuring compliance with admissions forms benefit entitlement verification and billing requirements.
• Ensure accurate completion of MSPQ at time of service if not completed during financial clearance process.

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program including free access to our onsite and communitybased gyms nutrition coaching and classes wellness challenges and more!

Learn more about our employee benefits:

Why work at Presbyterian

As an organization we are committed to improving the health of our communities. From hosting growers markets to partnering with local communities Presbyterian is taking active steps to improve the health of New Mexicans. For our employees we offer a robust wellness program including free access to our onsite and communitybased gyms nutrition coaching and classes wellness challenges and more.

Presbyterians story is really the story of the remarkable people who choose to work here. The hard work of our physicians nurses employees board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875000 New Mexicans.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients members and the communities we serve. We are a locally owned notforprofit healthcare system of nine hospitals a statewide health plan and a growing multispecialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 14000 employees including more than 1600 providers and nearly 4700 nurses.

Our health plan serves more than 580000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.

About Our Regional Delivery System

Presbyterians Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis Espanola Ruidoso Santa Fe Socorro and Tucumcari. Our regional facilities are home to more than 1600 clinical and nonclinical employees who help make Presbyterian the states largest private employer with nearly 14000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care our regional employees are proud to provide closetohome care for their communities.

We are part of New Mexicos history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico

New Mexico continues to grow steadily in population and features a low costof living.

Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture from mountains forests canyons and lakes to caverns hot springs and sand dunes.

New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path challenge your body in the elements or open yourself up to the expansive sky. From hiking golfing and biking to skiing snowboarding and boating its all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drugfree and tobaccofree employer with smoke free campuses.