Bilingual Intake Case Manager
Bilingual Intake Case Manager
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Job Description
As a Bilingual Intake Case Manager you will be required to support our plan members across Canada through illness recovery and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves applying critical judgment when determining whether to issue disability payments strong analytical skills when reading contractual wording and medical information prioritizing and actioning tasks daily and a considerable amount of telephonic communication. This opportunity is 100 remote.
Position Responsibilities:
Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
Actioning daily administrative tasks that would include responding to emails and telephone calls on a timely manner.
Assessing claims based on contractual medical and vocational barriers.
Developing strong relationships through frequent collaboration with plan sponsors plan members treatment providers and internal partners (i.e. disability specialists rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.
Writing letters to communicate pertinent benefit related information based on analytical reasoning.
Demonstrating resiliency empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions.
Required Qualifications:
Bilingual (French & English) is required The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
A postsecondary diploma CEGEP (DEC or DEP) or bachelors degree in a healthcare program or equivalent work experience.
Preferred Qualifications:
The ability to make difficult decisions within tight time constraints.
Disability management and/or Group Benefit knowledge an asset.
Background in a healthrelated field will be an asset.
At ease with both incoming and outgoing calls.
Strong organization and prioritization skills are required to manage different type of tasks.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LIREMOTE
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$40425.00 CAD $67375.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Manager
Employment Type
Full-Time
