Compliance Manager Loan Servicing
Compliance Manager Loan Servicing
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Job Description
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstartpowered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digitalfirst lending experience their customers demand. More than 80 of borrowers are approved instantly with zero documentation to upload.
Upstart is a digitalfirst company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; and Austin Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team
Upstarts Loan Servicing Compliance team plays a critical role in mitigating risk and protecting Upstarts growth and success. As a Loan Servicing Compliance Manager at Upstart you will have a tremendous impact on this critical team. Someone that is successful in this role will be a Go Getter by partnering in change redefining policies and improving practices. Youll develop relationships of trust within the organization so that your role is a value add for the business unit. Your relevant skills and expertise will be an integral part of the discussion when addressing ways to further enhance the Compliance Management Systems and programs at Upstart. If you have previous compliance management experience and share our passion for consumer protection this could be the role for you.
Position Location This role is available in the following locations: Remote
Time Zone Requirements This team operates on the East/West Coast time zones.
Travel Requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time inperson collaborating via regular onsites. This team meets once or twice per quarter for 24 consecutive days at a time.
How youll make an impact:
- Coordinate with operations and product teams to design new controls and enhance existing controls.
- Work with business stakeholders to craft compliance guidance procedures and job aids that comply with regulations and implemented policies.
- Partner with operations teams to drive efficiency identify opportunities to improve processes and build remediation plans where appropriate to resolve issues.
- Review third party vendor engagements for compliance with policies and procedures.
- Develop and deliver role based training to servicing teams.
- Monitor servicing activities for regulatory risks develop Compliance KRIs and report potential risks to senior management.
- Support organizational change management by acting as an internal project manager for the compliance team on strategic initiatives.
What were looking for:
- Minimum qualifications:
- Bachelors degree or equivalent practical experience
- 5 years of experience in secured and unsecured loan servicing compliance risk management or regulatory law
- Preferred qualifications:
- A deep understanding of federal and state consumer lending rules regulations (e.g. FDCPA FCRA EFTA UDAAP SCRA TILA Reg X TCPA NACHA PCI DSS)
- Superior communication organization project management and interpersonal skills with demonstrated decisionmaking capability while dealing with competing interests
- Selfstarter mentality with the ability to work well under pressure and a strong sense of personal accountability and ownership
- Strong commitment to ethics and exercises good judgment
- Adaptable and flexible to changing priorities and situations
- Flexibility and willingness to learn and take on new evolving responsibilities
- JD CRCM or other Compliance Certifications a plus
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100 company match up to $4500 and immediate vesting and aftertax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday vacation sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites allcompany updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
#LIREMOTE
#LIMidSenior
At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by jobrelated skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures backgrounds perspectives and experiences and know that we can only become better together.
If you require reasonable accommodation in completing an application interviewing completing any preemployment testing or otherwise participating in the employee selection process please email
Manager
Employment Type
Full Time
Key Skills
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