IT Desktop Support Specialist

A career with MilliporeSigma is an ongoing journey of discovery: our 57000 people are shaping how the world lives works and plays through next generation advancements in healthcare life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA Darmstadt Germany.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

Full responsibility for Incidents/Service Requests/Problems management providing as 2nd and 3rd level onsite support. Work as part of the local IT team supporting all onboarding offboarding and relocation requests. Provide support for any integration activities and work with global teams to resolve complicated and advanced IT related issues. Support all services related to Lifecycle management Asset and License Management User Access management for end users software and hardware. Provide a positive and supportive experience for the customer at all times. Seek support from colleagues in difficult situations. Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available). Work with end users to providing them training advice and guidance and training on IT systems and process.

• Handles all operations within a site(s). Organizes Onboarding/Offboarding processes.
• Participates in any compliancerelated topics (e.g. Encryption Vulnerability Windows patching and nonstandard computers etc).
• To perform periodic controls supporting the Periodic review audit process.
• General Audits and governance support like P&P updates and periodic review process.
• Collaborate and partner with Infrastructure for smarthands and required on premise support for all standard infrastructure in all sites like Storage Servers and Networking teams including working with global partners like Orange TCS.
• Translate and communicate Global projects and deployments to the customer.
• Support on all processes relating to local Infrastructure change management and collaborate with ITInfrastructure for standardized processes.
• Support Innovation activities such as process improvements pilots PoCs etc.
• Support procurement process.
• Travel (Up to 10 Mostly within North America. Occasional day trips to other area offices.

Physical Attributes:

• Lifting at least 25lbs and be able to sit or stand for extended periods

Who You Are:

Minimum Qualifications:

• High School Diploma or GED equivalent
• 5 years IT experience in a customerfacing role supporting laptops desktops Microsoft Office applications (Outlook Lync Skype for Business Word PowerPoint Excel)
• 3 years of experience supporting mobile devices (iPhones iPads) including working with MDM solutions such as Airwatch Intune etc.

Preferred Qualifications:

• Bachelors degree in any discipline
• ITIL Certification
• Microsoft Certifications (MCP MCSE MCSA) and experience with Microsoft SCCM
• Experience in Life Sciences/Healthcare industry
• Communicate and collaborate effectively with other IT units (Business partners Infrastructure and Applications)
• Effective communication with end users during incident/problem solving and ticket follow ups
• Good problem solving and selfmotivated attributes to provide excellent services

RSRMS

What we offer: With us there are always opportunities to break new ground. We empower you to fulfil your ambitions and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious Apply and find more information at

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race color religion age sex sexual orientation national origin ancestry disability military or veteran status genetic information gender identity transgender status marital status or any other classification protected by applicable federal state or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring promotion compensation benefits discipline termination and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner Legal or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.