Engineer III Field Service - Richland WA
Engineer III Field Service - Richland WA
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Able to lift 40 lbs. without assistance Adherence to all Good Manufacturing Practices (GMP) Safety Standards Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc. Working at heightsJob Description
How you will make an impact:
The Field Service Engineer III for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the onsite installation servicing and repair of sophisticated equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM) Scanning Electron Microscopy (SEM) Small/Large Dual Beam (SDB/LDB); ability to guide customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct onsite installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support company phone company laptop as well as other company benefits that include bonus 401k healthcare employee assistance program and more!
What you will do:
- As the primary regional field service engineer ensure customer needs are met applying appropriate resources
- Conduct onsite installation of sophisticated equipment and follow testing procedures to ensure proper working order
- Conduct onsite scheduled planned maintenance visits
- Provide troubleshooting knowledge and repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with customers system users and company personnel
- Successfully complete technical training as required; identify and successfully complete specialist training based on microscopes in the region
- Proactively seek out additional learning opportunities both inside and outside of the region
- Work informally with an applications engineer or attend an Applications course to gain sophisticated knowledge
- Travel often on short notice to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Be able to perform Preventative Maintenance on assigned tools
- Partner with colleagues to acquire technical guidance needed to problemsolve systems solutions
- Provide training for customers and users on system maintenance
- Make yourself available to train and mentor new field service engineers
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide recommendations for various reports including identifying and isolating unique problems with system
- Act as a subject expert and resource for training
- Must maintain Thermo Fisher Scientifics 4i Values.
How you will get here:
Education
University degree/Bachelor degree in electronics physics engineering computer science or similar field preferred; or 510 years of equivalent combination of education skills and experience
Experience
510 years Experience:
- Operating troubleshooting repairing and calibrating complex analysis tools such as SEM TEM FIB Prober or similar systems is a plus but not required.
- Experience with Ultra High Vacuum (UHV) a plus but not required.
- Experience operating Oscopes digital voltmeter and logical problem solving.
Knowledge Skills Abilities
- Demonstrated ability to lead/coach others/lead
- Demonstrated ability to lead complex technical issues
- Ability to partner effectively with customers and colleagues
- Able to take lead on difficult customer critical issues
- Must have a thorough understanding and extensive experience troubleshooting and repairing ultrahigh vacuum and high voltage systems.
- Excellent interpersonal communication teamwork/building time management organizational problem solving conflict management and customer service skills
- Proven ability to fix complex systems and subsystems down to component level
- Ability to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Required to read write and speak English fluently.
- Ability to work under pressure with a consistent record to make decisions with minimal direct supervision.
- Proven track record of being detail oriented problem solver and the ability to promote a team environment.
- Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
- Literate in Windows software environments
- Must be willing to travel 2550 of the time.
- Must possess a valid drivers license and passport and travel regionally and internationally as the need arises.
- May require proof of Covid19 vaccination.
- Extensive walking may be required.
- May work at customer locations in office environment to include cubicles and/or in laboratory environments.
- Must be able to secure entrance to US Government laboratories and facilities
- Potentially pass through areas where chemicalbased allergens may be in use (such as penicillin tetracycline etc)
- Depending on area of building personal protective equipment may be worn to include lab coats coveralls hood facemask hairnets safety gloves safety glasses steel toe shoes and/or bump hats.
Physical requirements include the ability to lift up to 50 lbs.
Compensation and Benefits
The hourly pay range estimated for this position based in Washington is $40.06$60.85.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave 3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short and longterm disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Employment Type
Full-Time
Key Skills
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