Director of Rooms Statler Hotel
Director of Rooms Statler Hotel
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$ 85766 - 104826
1 Vacancy
Job Description
About the College School or Department
The SC Johnson College of Business unites the strengths of three topranked business schools: the Nolan School of Hotel Administration the Charles H. Dyson School of Applied Economics and Management and the Samuel Curtis Johnson Graduate School of Management. Together these schools offer a collaborative and comprehensive business education emphasizing sustainability ethics and excellence. The college is dedicated to advancing knowledge fostering innovation and preparing students to become leaders who will make a positive impact on the world.
About the Office or Unit
As part of the Nolan School of Hotel Administration The Statler Hotel is dedicated to delivering unparalleled guest service and operational excellence. Statler Hotel employees proudly lead the premiere collegiate lifestyle hotel welcoming the world to the cherished gathering place for those who love Cornell University. The Statler Hotel also serves as a learning laboratory for Cornell students to gain practical hotel operational experience and hone their hospitality skills.
The Opportunity
While position responsibilities vary every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative collaborative open and welcoming; showing respect compassion and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
In this role the Director of Rooms will work closely with the General Manager to administer the Statler Hotels vision mission and goals. Key responsibilities include overseeing room operations ensuring guest satisfaction managing budgets and leading a team of dedicated hospitality professionals. The Director of Rooms will emphasize diversity equity and inclusion (DEI) in every aspect of their work collaborating with the General Manager to lead and mentor the team ensuring effective training consistent practices and compliance with Cornell policies. Additionally the Director of Rooms will assess and implement strategies to align with the Statler Hotels priorities advancing our steadfast pursuit of industryleading hospitality.
The Director of Rooms plays a pivotal role in our operations driving excellence and making a meaningful impact within our organization. This position is essential for creating a thriving workplace where every employee can succeed and contribute to the Statler Hotels mission. You will be of service to our employees and guests humbly contributing leadership skills and operational talents to improve our Cornell and global communities through premier hospitality.
As the Director of Rooms you will be a proactive and adaptable professional committed to driving initiatives that align with organizational goals. You will leverage your expertise to serve as a trusted partner to the General Manager focusing on team collaboration training and operational excellence.
Success Factors
To thrive as the Director of Rooms at the Statler Hotel youll embody a proactive solutionsoriented mindset and bring a deep understanding of room operations. As a trusted partner to the General Manager youll be available responsive and highly communicative demonstrating respect empathy and professionalism at all times. Success in this role requires not only operational expertise but also strong business acumen as youll work closely with diverse units and tackle complex projects that align with the Statler Hotels organizational goals.
Key qualities include:
Adaptability & Initiative: Youll need to think critically and act quickly showing agility in an everevolving environment. Taking initiative to propose solutions and making informed decisions without needing constant guidance will be essential.
Living a Life of Service: A strong orientation towards service treating everyone with dignity and respect and modeling these behaviors will set you apart. You will be of service to our employees and guests humbly contributing leadership skills and operational talents to improve our Cornell and global communities through premier hospitality.
Collaboration & Partnership: Youll act as a right hand and thought partner to the General Manager building solid relationships and navigating university channels effectively to support initiatives. Being a reliable autonomous partner who can run with assignments is crucial.
Pursue Learning: To truly succeed you must seek and share knowledge nurturing personal and professional growth for all. Inspiring yourself and others to lead innovative hospitality delivery.
Drive for Excellence: The team strives for knocking projects out of the park. Youll be expected to tackle challenges contribute innovative ideas and embrace opportunities to improve processes.
What We Need
A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are for consideration.
Bachelors degree in Hospitality Management Business Administration or a related field.
35 years of progressive experience in hotel operations or an equivalent combination of education and experience.
Comprehensive experience in managing room operations including guest relations performance management budgeting and operational management.
Proven track record in fastpaced highvolume environments demonstrating adaptability and resilience.
Strong interpersonal skills with the ability to build and maintain relationships across diverse audiences.
Outstanding written and verbal communication skills with a positive and professional demeanor.
Proven ability to deliver outstanding customer service and a commitment to ethical workplace practices.
Proficiency in analyzing operational data to inform strategic decisions with experience in metrics development and reporting.
Solid project management skills with a proactive solutionoriented approach to executing initiatives.
Rewards and Benefits
This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and oncampus 4 days per week after the initial onboarding period determined by your supervisor. The university reserves the right to modify suspend revoke or terminate the hybrid work arrangement at any time.
Cornell receives national recognition as an awardwinning workplace for our health wellbeing sustainability and diversity initiatives.
Our benefits programs include comprehensive health care options generous retirement contributions access to wellness programs and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: this link to learn more about the Total Rewards of Working at Cornell: leave provisions include health and personal leave three weeks of vacation and 13 holidays: Martin Luther King Jr. Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving and the day after and an end of the year winter break from December 25January 1.
Cornells impressive educational benefits include tuitionfree Extramural Study and Employee Degree Program tuition aid for external education and Cornell Childrens Tuition Assistance Program.
No Visa Sponsorship is available for this position.
University Job Title:
Administrator IVJob Family:
AdministrationLevel:
GPay Rate Type:
SalaryPay Range:
$85766.00 $104826.00Remote Option Availability:
OnsiteCompany:
EndowedContact Name:
Lisa RhoadsJob Titles and Pay Ranges:
NonUnion Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline
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Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.
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EEO Statement:
Diversity and Inclusion are a part of Cornell Universitys heritage. We are a recognized employer and educator valuing AA/EEO and we do not tolerate discrimination based on any protected characteristic including race ethnic or national origin citizenship and immigration status color sex/gender pregnancy or pregnancyrelated conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students faculty and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.
Required Experience:
Director
Employment Type
Full-Time
