drjobs Professional Services Engineer Hybrid

Professional Services Engineer Hybrid

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1 Vacancy
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Job Location drjobs

Clearwater - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About KnowBe4

KnowBe4 the provider of the worlds largest security awareness training and simulated phishing platform is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day.

Fortune has ranked us as a best place to work for women for millennials and in technology for four years in a row! We have been certified as a Great Place To Work in 8 countries plus weve earned numerous other prestigious awards including Glassdoors Best Places To Work.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or inperson we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Professional Services Engineer at Egress is a key technical resource supporting postsales activities and customer success. This role combines product expertise with strong customer relationship skills to ensure successful implementation configuration and ongoing support of Egress solutions. The ideal candidate will have a broad knowledge of the Egress product portfolio excellent troubleshooting abilities and the capacity to work closely with customers to maximize the value of their purchased solutions.

KnowBe4 has recently acquired Egress a recognized leader in integrated cloud email security to drive innovation in AIpowered human risk management.

To learn more about the product this position deals with click here: and maintain comprehensive knowledge of products and security awareness practices.

  • Implement and configure Egress solutions for small to midsized business customers postpurchase.
  • Build and maintain strong relationships with key customer contacts.
  • Record and track customer deployment activities.
  • Support Snr. Professional Services colleagues and mentor junior team members as needed.
  • Adhere to and promote security awareness practices in accordance with ISMS procedures.
  • Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
  • Independently troubleshoot and resolve the majority of technical issues seeking assistance from senior colleagues for more complex problems.
  • Complete all policy requests received from customers or when supporting other team members.
  • MinimumQualifications:

    Our Fantastic Benefits

    Note: An applicant assessment and background check may be part of your hiring procedure.

    Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please visit 4/careers/requestaccommodation.

    No recruitment agencies please.


    Required Experience:

    Unclear Seniority

    Employment Type

    Full Time

    About Company

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