System Development Manager III REALM ARISE

The REALM Team in Bellevue WA is looking for a System Dev Manager with the experience to manage all aspects of a missioncritical engineering support organization and a strong delivery record to execute strategic crossfunctional operations and technology projects. This position involves regular communication with senior management on status risks and change control. Crossteam coordination project management and executive presentation skills are essential.

As the Manager you will have technical ownership of daytoday application support operations. You will be responsible for software support functions in one of the most demanding departments within Amazon. Successful candidate for this role will have an established background in managing software support organization has a strong customer focus excellent project management skills great communication skills and a motivation to achieve results in a fast paced environment. This manager will collaborate with business teams program/project management teams and software engineering teams to achieve Operational Excellence and scale our business. The role also involves driving internal development projects and building custom tools to enhance efficiency of support operations. Lead a team of highly talented Sys Dev engineers & TPMs responsible for managing all aspects of missioncritical systems. Drive process and service improvements and improve daytoday operational efficiency. Investigate and recommend approaches and systems that meet quality performance and sustainability criteria Create operational runbooks for events and services. Youll lead them to create and efficiently use tools and processes to triage track and resolve customer issues within a rapidly growing development organization. Youll be serving as the customer ambassador in engineering.
You will be accountable for performance of Amazons core business functions by partnering with development teams building reliability into code make process investments helping Amazon scale its operations for current and nextgeneration systems. Other responsibilities include continuously raising the bar on operational excellence waste elimination and continuous improvement for the largescale distributed systems. You should be able to clearly articulate through data productivity gains achieved.

Key job responsibilities
As a System Development Engineering Manager you will:
* Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration increase efficiency and meet our controller ship requirements
* Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions
* Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL Java/.NET/C#/Perl/Python) or SaaS
* Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools
* Build tools and automations to optimize the system simplify processes etc.

A day in the life
* Manage a charter that is responsible for Peak Readiness & Incident Management space for Transportation Org.
* Manage team members and their career progression.
* Manage escalations and work with stakeholders and understand their ask.
* Documentations to leadership for upcoming large programs and products.
* Contributing to OP1 plans and QBRs

About the team
A Centralized team of Sys Dev engineers and TPMs that manages OE/EE company mandates and value added programs and products. We ARE NOT a DevOps team. We develop ground up programs and tools that will help our engineering community save time and effort on OE/EE for service teams.

Bachelors degree
4 years as a tech manager

Managed a team of 8 or above for over 3 years
skilled in system design and microservices technologies.
skilled in writing PRFAQs and building a team charter

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149700/year in our lowest geographic market up to $258800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.