Instructional Support Technician
Instructional Support Technician
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Job Description
Support Technician (I II or III)
LOCATION: Administrative Services Building (Facetoface)
TERMS:12 months per school year/FLSA NonExempt
DESCRIPTION:An employee in this position provides desktop technical support by servicing computer hardware and software needs for all school system students and staff. Typically this employee will provide first response support from the system level for the maintenance and operation of computers software and networks at the building level. Employee may have multiple sites to maintain.
QUALIFICATIONS:
KNOWLEDGE SKILLS AND ABILITIES
- Extensive knowledge of Microsoft desktop operating systems (i.e. Windows 7 Windows 10 and Microsoft Office desktop suite;
- Extensive knowledge of computer hardware;
- Knowledge of basic network infrastructure design to assist in troubleshooting issues;
- Effective oral and written communication skills;
- Excellent customer service skills;
- Outstanding organizational and time management skills;
- Proven ability to troubleshoot diagnose and resolve PC hardware/software issues;
- Ability to function effectively within a team environment and to work independently without close supervision;
- Ability to establish and maintain effective working relationships with school system staff students contractors and vendors.
- Basic Active Directory Knowledge.
EDUCATION TRAINING AND EXPERIENCE
- Experience as an IT Technician or related position with eighteen months of experience;
- Graduation from a twoyear college or technical school and eighteen months of experience;
- Associates degree in a relevant technology field (Preferred);
- Experience with imaging processes;
- Experience supporting windowsbased PC/laptop systems and apple products;
- Experience with Windows server environments;
- Experience supporting windowsbased PC/laptop systems;
- Working knowledge of Windows Active Directory basics;
- Dell Certification within 90 days of employment;
- Industry certifications such as (one preferred for Tech I or two are preferred for Tech II and III):
- MOS: Microsoft Office Specialist;
- MTA: Microsoft Technology Associate;
- MCDST: Microsoft Certified Desktop Support Technician;
- Cisco Certified Network Associate (CCNA);
- Cisco Certified Technician (CCT);
- Google Certification;
- A Certification (Required for Tech III)
- Other combinations of applicable education training and experience which provide the knowledge skills and abilities necessary to perform effectively in the position may be considered.
CERTIFICATION AND LICENSE REQUIREMENTS
- Must hold and maintain a valid motor vehicle operators license according to the State of North Carolina requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides technical support to include troubleshooting and repair for classrooms labs and faculty and office personnel.
- Troubleshoots images and configures laptops and desktop computers using industry standard processes and tools.
- Troubleshoots network connectivity issues and works with appropriate departmental staff to ensure resolution.
- Troubleshoots and/or installs software and technology related peripheral devices and works with appropriate departmental staff as needed to ensure resolution..
- Escalates problems to higher level technical support.
- Ensures adherence to software licensing by working directly with schools.
- Performs installations of basic hardware components as requested.
- Basic Active Directory Changes; password resets transfers and account creations.
- Monitors assigned work orders to ensure timely completion.
- Maintains accurate detailed timely and customerfocused documentation of all assigned issues in the Vance County Schools work order system.
- Maintains an uptodate inventory of all technology equipment.
- Advises customers on technology equipment purchases and retirement or disposal of outofdate technology equipment.
- Acts as the liaison between Technology Support Services and enduser by answering questions and relaying district standards and procedures.
- Works in a team environment on special projects (school conversions/upgrades) as requested.
- Complies with all VCS standards procedures and processes.
- Attends classes and seminars to enhance knowledge of equipment and operating systems.
- Performs other related duties as assigned.
WORKING CONDITIONS:
PHYSICAL ENVIRONMENT
- Must be able to use a variety of office equipment such as telephones computers scanners and copiers. At times requires the ability to lift carry push pull or otherwise move objects up to 50 pounds. Due to the amount of time spent standing and/or walking physical requirements are consistent with those for sedentary work. The work requires activities frequently involving driving automotive equipment.
WORK ENVIRONMENT
- Must be able to work in an office environment and come into direct contact with school system staff students and vendors.
This specification has been designated to represent the general nature and level of work found in positions in this class. As such it is not intended to contain all of the duties and qualifications required of an employee in a single position (job). Consequently it is not to be perceived as a position (job) description or as identification of essential functions as required by ADA.
APPLY:Employees may submit a letter of interest/resume to:
Vance County Schools Human Resource Department via:
Fax:
Email:orCourier Mail
Required Experience:
IC
Employment Type
Full-Time
