Are you passionate about automating designing processes and simplifying work Is the opportunity to contribute toward Amazons ability to scale operations inspiring We are looking for experienced process engineers coming from a technology background with the ability to deep dive invent and simplify and who have a high degree of ownership.
Our Business
We serve Amazons third party sellers one of the fastest growing businesses inside Amazon with over a million merchants vendors and brand owners selling on Amazons international marketplace. We drive the solutions to ensure our sellers are successful building the communication tools that sellers use to receive help and drive crossfunctional initiatives to improve their overall experience. We are changing the world of seller engagement.
Our Impact
The result of our work is seen in the growth of the Amazon business in physical gross merchandise sales sold by independent thirdparty sellers. Weve had a direct impact on Amazons success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazons ability to continue to offer customers the largest product selection at the lowest price. Selling Partner Support Experience is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale.
The Role
As a Process Engineer you will be responsible for analyzing operational processes to design develop test launch and continuously improve high quality selfservice software products called Workflows. In this role you will partner with the greater SPSE organization to understand their business models and generate technical requirements supported by program technology. You will work crossfunctionally with product managers software engineers business analysts and program managers on medium to large scale projects. In addition you will develop ownership of process engineering processes to improve the product development lifecycle of Workflows.
Key job responsibilities
Engage with program and business stakeholders to document requirements create functional specifications and generate BPMN technology powered process maps
Design develop test launch and improve automated selfservice software products (Workflows)
Become a subject matter expert on Amazons internal process maps authoring application and architecture to develop workflows
Engage with software development teams to understand and guide evolving technology to automate manual tasks
Author content in various markup languages (Mustache(5 Markdown HTML CSS)
Understand and leverage Amazon technology and services
Deep dive technical product or operational issues to identify root cause and propose/implement simple effective and scalable solutions
A day in the life
1. Work extensively on Amazon proprietary BPMN tool to develop and edit existing software products working backwards from business requirements
2. Attend standups sharing updates on project progress and clarify blockers/issues with senior engineers (if any)
3. Occasionally get involved in discussions with business leaders providing technical solutions to realworld business problems
4. Review technical designs of other engineers maintaining a high quality bar for products
About the team
The Process Engineering team operates within a broader organization dedicated to streamlining the support experience for Amazon Selling Partners and internal support associates. Our objectives include minimizing customer support inquiries and enhancing the efficiency of support representatives. As a cohesive unit we collaborate on best practices offer mutual assistance mentor engineers and actively contribute to the overarching goals of the organization. Throughout our endeavors we prioritize both productivity and fun.
Bachelors degree in engineering information technology related technical field or the equivalent experience
Experience in a similar role (process development product design software development business process improvement)
Working knowledge of data and process modeling (i.e. process mapping wire framing simulation developing logic scripting and etc.
Experience with programming/mark up/scripting languages (Java JavaScript Ruby SQL Markdown HTML and CSS)
Experience with scrum and delivering web application products
Masters degree in related field (technical or MBA)
Ability to learn and adopt new technologies quickly
Knowledge of technical architectures including upstream and downstream impacts of system configurations
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65700/year in our lowest geographic market up to $164800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.