Relay Account Support Specialist Relay Account Support Linehaul
Relay Account Support Specialist Relay Account Support Linehaul
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Job Description
Amazon is building the earths best transportation and logistics business. Our people are builders working tirelessly to serve customers optimize Amazons global network and enable the success of our trusted partners. Within Amazon Transportation Services (ATS) the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team guides carriers through the application process to become an Amazon partner and resolves accountrelated issues for existing carrier partners. This is an exciting opportunity to join a high visibility team in the fastest growing new market in Amazons portfolio.
We are seeking a detailoriented and analytical professional with a background in transportation to join our team as a Relay Account Support Specialist. In this role you will be responsible for resolving transportationrelated cases submitted by our carrier partners primarily focused on onboarding new carrier partners into Amazons transportation network. You will review case details gather and analyze data from multiple sources conduct phone screens and verify critical information to make informed decisions. The ideal candidate is a strong problemsolver with experience in transportation or logistics thrives in a fastpaced environment and is passionate about delivering results.
Key job responsibilities
Key job responsibilities:
Manage and resolve cases submitted by our carrier partners ensuring all steps in the onboarding process (data collection verification and followup) are completed accurately and on time
Conduct phone screenings and maintain clear and professional communication with carrier partners to validate information clarify requirements and resolve issues
Track case progress through various systems ensuring timely updates and proper documentation of all outcomes
Prioritize tasks effectively to manage multiple cases simultaneously meeting deadlines and businesscritical timelines
Analyze data from multiple sources to identify case trends recurring issues and areas for improvement within the carrier onboarding process
Escalate complex issues to relevant stakeholders
1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
High school or equivalent diploma
Work 40 hours/week and overtime as required
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Are 18 years of age or older
Data management & data quality control experience with experience pulling and analyzing large sets of data SQL experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are seeking a detailoriented and analytical professional with a background in transportation to join our team as a Relay Account Support Specialist. In this role you will be responsible for resolving transportationrelated cases submitted by our carrier partners primarily focused on onboarding new carrier partners into Amazons transportation network. You will review case details gather and analyze data from multiple sources conduct phone screens and verify critical information to make informed decisions. The ideal candidate is a strong problemsolver with experience in transportation or logistics thrives in a fastpaced environment and is passionate about delivering results.
Key job responsibilities
Key job responsibilities:
Manage and resolve cases submitted by our carrier partners ensuring all steps in the onboarding process (data collection verification and followup) are completed accurately and on time
Conduct phone screenings and maintain clear and professional communication with carrier partners to validate information clarify requirements and resolve issues
Track case progress through various systems ensuring timely updates and proper documentation of all outcomes
Prioritize tasks effectively to manage multiple cases simultaneously meeting deadlines and businesscritical timelines
Analyze data from multiple sources to identify case trends recurring issues and areas for improvement within the carrier onboarding process
Escalate complex issues to relevant stakeholders
1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
High school or equivalent diploma
Work 40 hours/week and overtime as required
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Are 18 years of age or older
Data management & data quality control experience with experience pulling and analyzing large sets of data SQL experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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