Graduate Process Improvement Specialist

****Please note that this position will be based in DFV1 Amazon Operations centre listed in the description. Please not that the role is an onsite one. Relocation support will be provided as needed.****

Amazons global lastmile operation is always evolving. As a Process Improvement Manager youll streamline and elevate our processes. Youll work with management teams to help us meet a number of operational goals touching on topics including customer service and productivity. This dynamic role offers plenty of opportunities to continue learning every day.

Key job responsibilities
Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient
Audit processes for compliance and work to close any gaps
Analyze feedback and use data to own and implement process improvements at the site
Work with station management and other stakeholders to identify and solve processrelated issues

A day in the life
As a Process Improvement Manager youll be at the forefront of making Amazons logistics better which means improving safety productivity and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.
Youll be based at one of our sites and accountable for positively influencing operational efficiency at the site. If needed you will carry out analysis at other local or national sites. On top of dealing with productivity and safety youll have the opportunity to share best practices and ideas with our EU network. In this role youll use data to drive improvements and continue to grow our shipping capabilities.

About the team
As part of Amazon Customer Excellence Systems (ACES) team we work to continually improve the Amazon Logistics experience. We look after highimpact initiatives and help to develop roll out and look after a range of logisticsfocused projects. Recent examples include launching and expanding micromobility delivery (via ecargo bike or on foot) across Europe and electric vehicle delivery. Using datadriven tools were able to see how we can make processes better and more efficient or how we can reduce waste across the business.

Our team supports field operations to launch new programmes and technologybased solutions across Europe helping them meet customer demand and drive customerfocused innovation. Were also responsible for raising the bar for our learning teams and making the onboarding experience for Associates Delivery Partners and Managers as engaging as possible.

There are lots of different opportunities within the ACES team so we welcome people with a broad range of skillsets. We work across a network of 200 delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core we work to make Amazon a safe enjoyable place for our people and ensure ontime deliveries always.

A degree in business supply chain transportation economics or a technical field
Relevant experience in using data or anecdotal evidence to influence business decisions
Relevant experience of communicating with a wide range of stakeholders including your peers and leadership

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Experience in Lean Six Sigma and Kaizen techniques
Experience with supporting tools (e.g. Minitab JMP MS Excel and MS Access)

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